Taking inbound phone calls for sales. i learned a lot about sales by phone calls. management was awesome we had team leaders. there were so many employees but the ones i met they were very productive. the hardest part was not getting to know the employees and other staff. there were never any hard parts about my position. the most enjoyable part was – more... getting free food – less
Customer Service Rep (Former Employee), Medford, OR – April 24, 2014
Pros: trying company foods
I loved this type of work. I learned how to effectively upsell on products, enter customer information into computer system, how to help upset customers and spoke with many types of people from all around the world. My co-workers were all very friendly and encouraging. The hardest part of this job was being able to end a phone conversation in a limited – more... amount of time-3 minutes. – less
Forklift Driver (Former Employee), Medford, OR – March 24, 2014
A typical day would be pulling product, making sure the production line is full of product, loading and unloading trucks and making sure everything is where is should be located. I learned how to use an RF system locating product and shipping product out of the warehouse. Management was one of the best I have ever worked with, they were very informational – more... and patient in teaching me many different new things. Everyone that I worked with was very helpful and knowledgable. One of the most challenging parts of this position was working very late in the evenings. I really enjoyied the way this company took care of their employees and being able to work outside at times. – less
My business (Former Employee), Medford, OR – March 18, 2014
Pros: the cons far outweigh anything here.
Cons: listed above.
My worst work experience in over 30 years in the job market. Lying, no accountability, very strange people, getting even, you name it, it happens. People with no raises for years. Sweat shop environment. And I was in management. I'm not a complainer. Employees who don't do their jobs or who have a file of write ups for misbehavior are allowed to stay – more... on. After growing up knowing about this company, I was very disappointed in what it is really like on the inside. – less
Sales (Former Employee), Branson, MO – February 10, 2014
Pros: good discounts, good hours, good managment.
I really enjoyed working at Harry & David as a salesman. It was a stimulating, fun, and interactive job. I got to talk with customers about what their literal tastes were, sample out products, and help provide assistance in any way possible. I had a good group of coworkers to work along side me and bounce creative ideas off of.
Harry & David (Former Employee), Medford, OR – January 17, 2014
I packed all day in the Bakery & Candy Kitchen at Harry & David. It was difficult at first but I soon got use to the ten hour shifts. My co-workers were really nice in helping me train and do things right.
Customer Service Representative (Former Employee), Hebron, OH – January 14, 2014
A typical day would include; answering 50+ phone calls and placing orders for the company. I learned how to submit orders on a computer. Management was very friendly and cooperative. Co-workers were not bad, not very sociable. Hardest part of the job for me was sitting in chair, answering phone calls and staring at a computer screen for 8 hours a day.
Retired (Former Employee), Medford Oregon – November 26, 2013
Company used to care about it's employees. Since Wasserstein bought the company it cares only about making money for Wasserstein's shareholders. People in middle and lower management have no job security, fired and replaced. Happens all the time. I would not relocate to work for this company. Policy is sometimes made by people who have never done the – more... job they are making policy for. Was a fun place to work....not any more. – less
Assistant Store Sales Manager (Current Employee), Sandestin FL – November 6, 2013
Pros: excellent discount, they work very hard to accommodate & resolve scheduling conflicts.
Cons: some antiquated equipment, ie registers and phone systems. ordering merchandise; both of which are being re-structured.
Harry & David is an extremely user-friendly company to work for. They are very receptive to new ideas & suggestions from all their employees. The CEO visits all the stores once a year and takes all suggestions very seriously and as a result of these visits, several changes have been implemented. They generally like to promote from within. They encourage – more... independent thinking and "outside the box" brainstorming. A typical day is very fast-paced & fun!! As an ASM with H&D, I have learned new ways of approaching other businesses in an effort to increase our B2B sales and have been very successful. My co-workers and management above my level are fun and always cheering each other on in becoming more involved & learning more about the company and improving our sales approach. The hardest part is probably their system for ordering merchandise not already on auto-replenishment. Because of suggestions contributed by employees at all levels of H&D stores, this is in the process of being re-structured. Another example of improving our customer service is our new i-pads that have just recently been installed in several test stores--including ours in Destin FL--which will make in-store ordering much more efficient, faster & certainly more enjoyable for our customers. I would say the most fun part of my job are the customers!! We have the very best customers anywhere!! Since we are in a strong tourist destination type area, there are many repeat customers that have become good friends. Because we have come to know them so well, we are better able to assist them in fulfilling the gifting needs. We really do go out of our way to be the perfect example of our company's tag line--"HAPPINESS DELIVERED!!" – less
Proud to be part of an iconic company poised for growth and an exciting future!!!
Corporate Professional (Current Employee), Medford, OR – October 18, 2013
Pros: great people, work hard/ play hard environment, tasty treats, endless opportunity, beautiful campus
Cons: fast-paced most of the time, longer hours during season in some cases, benefits are good but not great
I relocated to take a career with this company a little over a year ago and it is the best decision I could have possibly made for my family and I. Harry & David is an American icon and a company that is poised for growth and a great future. I am excited to be part of that and have full faith in our Senior Leadership Team and where this organization – more... is going. Medford and surrounding areas is a great place to raise a family and the community is lovely. Great weather and no traffic! – less
In over 30 years of professional work I have never seen a company so dysfunctional. Much of this is owing to its rigid "top-down", command-and-control management philosophy. It creates a culture where everyone is looking to impress for the sake of impressing. Competition between people trying to look good means no one works together as a team. A horrible – more... culture — as everyone I worked with would admit.
Office politics is rampant. If you do exceptional work you are rewarded by being ignored, lest your manager/supervisor looks bad. If you are a local, forget about job advancement: H&D proudly thinks it has to bring in "top-notch" talent from outside the valley. Translation? Padded resumes do well. Real work experience is under-appreciated.
The worst work experience of my life. A terrible blot on Southern Oregon. – less