Pros: bridging gaps facilitating needs throughout company & community.
Cons: punitive spirit of management
Day to day job is the same ,challenges are different daily depending on weather conditions, time of week, work force availability. Mondays & Fridays can be more demanding as work force may call off for extended weekends. My day would start with a 0330 report short drive to Terminal to open for arriving outbound routes. Often times I would have to check fareboxes for electrical issues or transfer machine problems, wheelchair securement issues that may've been overlooked by operators. Verify and confirm conditions of bodies for damage that were not visible when operator conducted pretrip inspections under poorly lit conditions. Answer patron inquiries, trip plan, reschedule late routes etc. Periodically I would have to conduct an accident investigation in my zone, also construct detours when needed. I 've handled Customer Service complaints by interacting with operators named in the perceived offences. Work with local law enforcement in all facets of street operations as it relates to transit including Homeland Security. I've learned to lead by example my peers & subordinates. Generally coworkers share my ideals to get the job done safely and collectively we share that we're underpaid for what we provide to the community. The hardest part of the job is not being recognized for the effort that's expended by most superiors. The most enjoyable part of the job is getting it done without necessarily having all the tools to do it and or bending the rules to get it done.