Harte-Hanks - Shawnee, KS

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Job Description

Harte-Hanks in Shawnee, KS is currently accepting applications for upcoming positions to join a growing Product Support and Customer Service Team that services one of our clients in the Healthcare Industry.

As part of this team, you will be a key member of an inbound team responsible for:

  • Differentiating complex programs with a range of plans, products and prices to ensure accuracy.
  • Educating callers on what plan(s) best fit their insurance needs.
  • Single call resolution.

Pay Rate: $10.50 per hour.

Operating Hours: 7AM-7PM Sunday-Saturday (Must have open availability during these hours 7 days a week)

Employment Type: Full-time (40 hours per week); temporary Temporary period ends 12/31/2013.

Job Requirements

Minimum Skills & Requirements

  • Candidate must possess a high school diploma or equivalent
  • Type a minimum of 25 WPM without errors
  • Basic computer skills
  • Excellent written and verbal communication skills
  • Professional grammar and ability to read and write English
  • Excellent listening and comprehension skills with an attention for detail
  • Multi-tasking (typing while navigating different interfaces and talking)
  • Availability to work flexible shifts including holidays, weekends and evenings

Preferred Skills

  • 1 year or more inbound call center experience
  • Prior medical or health insurance experience
  • Knowledge of medical terminology helpful

Primary Duties

  • Handle large volumes of inbound calls that require 100% script compliance, the pronunciation of streets, cities and counties throughout the U.S. and paragraphs that must be read verbatim.
  • Data entry of literature request(s) for callers requesting additional information on insurance plans.
  • Handle inbound calls in a courteous and efficient manner while utilizing listening and comprehension skills and proper grammar.
  • Provide optimal caller experience by effectively utilizing all resources to ensure single call resolution.
  • Maintain our high standard of professionalism and conduct.
  • Acquire and input all caller and literature request information into multiple tools while multi-tasking with a 99% or greater accuracy rating.

Defining Success

  • Possessing an outgoing and energetic attitude with a good sense of humor
  • Understanding and adhering to our attendance policy
  • Being flexible and able to adapt to change
  • Meeting all program level metrics
  • Respecting and following company guidelines and rules
  • Being able to work independently and collectively
  • Possessing patience and empathy with a passion for helping others

Apply Today by copying and pasting the following link into your browser:

We have numerous openings for this position if you know anyone that may be interested please feel free to pass this information along!

Indeed - 19 months ago - save job
About this company
272 reviews
Harte-Hanks, Inc. (Harte-Hanks) is a worldwide direct and targeted marketing company that provides direct marketing services and shopper...