Customer Service Representative
Harte-Hanks - Shawnee, KS

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Harte-Hanks in Shawnee, KS is currently accepting applications for upcoming positions to join a growing Product Support and Customer Service Team that services one of our clients in the Healthcare Industry.

As part of this team, you will be a key member of an inbound team responsible for:
Differentiating complex programs with a range of plans, products and prices to ensure accuracy.
Educating callers on plan(s) and what is covered.
Single call resolution.

Pay Rate: $10.50 per hour.
Operating Hours: Monday - Friday 6AM – 10PM, Saturday & Sunday 8AM -2PM
You must have open availability within the operating hours!
Employment Type: Full-time (40 hours per week); temporary opportunities with potential of converting to permanent employment. Temporary period ends 12/31/2013.

Minimum Skills & Requirements
Candidate must possess a high school diploma or equivalent
Type 35 WPM without errors
Basic computer skills
Excellent written and verbal communication skills
Professional grammar and ability to read and write English
Excellent listening and comprehension skills with an attention for detail
Multi-tasking (typing while navigating different interfaces and talking)
Availability to work flexible shifts including holidays, weekends and evenings

Preferred Skills
1 year or more inbound call center experience
Prior medical or health insurance experience
Knowledge of medical terminology helpful

Primary Duties
Thorough understanding of plans, their benefits and features.
Educating callers in a conversational manner utilizing probing questions.
Handle inbound calls in a courteous and efficient manner while utilizing listening and comprehension skills and proper grammar.
Provide optimal caller experience by effectively utilizing all resources to ensure single call resolution.
Maintain our high standard of professionalism and conduct.
Acquire caller and enrollment related information and input all information into multiple tools while multi-tasking with a 99% or greater accuracy rating.

Defining Success
Possessing an outgoing and energetic attitude with a good sense of humor
Understanding and adhering to our attendance policy
Being flexible and able to adapt to change
Meeting all program level metrics
Respecting and following company guidelines and rules
Being able to work independently and collectively
Possessing patience and empathy with a passion for helping others

Harte-Hanks offers attractive compensation plans and a comprehensive benefits package including: Medical, Dental, Life, PTO, 401k, Flexible Spending Accounts, Disability, Educational Assistance, and Employee Referral Bonus plans. (After 90 days of employment)

Apply online today:

We have numerous openings for this position if you know anyone that may be interested please feel free to pass my contact information along!

About this company
295 reviews
Harte-Hanks, Inc. (Harte-Hanks) is a worldwide direct and targeted marketing company that provides direct marketing services and shopper...