Social Media Support Specialist-Interviewing Now! Apply Today!
Harte-Hanks - Austin, TX

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Social Media Support Specialist

Job Description:

Do you enjoy communicating on social media?
We are currently looking for new talent to join a growing Social Media Team as a Social Media Support Specialist that will service a major Mobile Service Provider. In this exciting role you will utilize your social media interest and experience to respond to inquiries and comments that are posted on popular social media sites from customers. You will also have the opportunity to promote customer appreciation.

Primary Duties:

-Communicate with customers through conversational posts on social media sites
-Provide effective customer support to promote good public relations and customer satisfaction
-Documentation of customer contact and issue-related information into call tracking database
-Work as a consultative partner to your customer, building rapport and providing direction
-Provide optimal customer experience by effectively resolving customer issues with
"First Contact Resolution" by utilizing multiple support resources

Required Skills:
-Passion for and at least 2 years proven experience as an active user of multiple social media
outlets
-Understand internet shorthand/abbreviations with strong English spelling/grammar to respond
with limited characters as allowed by the website without using short text

Required Skills:

-Passion for and at least 2 years proven experience as an active user of multiple social media
outlets
-Exhibit understanding of social media and knowledgeable of social media trends and technology
-Experience and good working knowledge of wireless devices (mobile phones/software
appications)
-Strong customer service orientation.
-Excellent interpersonal, written and oral communication skills.
-Undertand Internet shorthand/abbreviations with strong English spelling/grammar
-Provide effective customer service to guarantee customer satisfaction

Operating Hours:

We are looking for agents who can work one of two shifts:
Saturday, Sunday, Monday, Tuesday, Wednesday 9am-5:30pm or
Monday-Friday 2:30pm-11pm.

Competitive salary and benefits offered!

Apply today at: https://harte-hanks.evolvondemand.net/offline/7607

We are excited to receive your application!


Indeed - 22 months ago - save job
About this company
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Harte-Hanks, Inc. (Harte-Hanks) is a worldwide direct and targeted marketing company that provides direct marketing services and shopper...