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Harte-Hanks
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219 reviews

Harte-Hanks Employer Reviews

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very stressful
Customer Service Represenative (Former Employee), TXJuly 10, 2014
Although I like helping others, this job was a bit stressfull, expecially having to explain why products don't perform as they should, and getting blamed for something you had no control over.
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Missed this place
Tier 3 (Former Employee), Austin, TXJuly 8, 2014
Pros: great enviroment, great supervisors and great pay
What a great place to work, I have recently applied back here. Because I just loved the place and only left because my class schedule didnt work well around work..
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Harte-Hanks
Senior Sales - Horizon BCBS - (Contract) (Former Employee), Lenexa, KSJuly 7, 2014
Pros: helping others
Cons: lack of communication all the way around
Brokered New Jersey Medicare
 Called on clients 65 Over and Under – Prequalified calls only / Incoming & Outgoing calls
 Achieved 200 plus incoming calls per day
 Reached 30 plus outgoing calls per day
 Supporting SNP – Special Needs plans (Having Medicare and Medicaid)
 Informed and sold clientele new Medicare Advantage Plans of 2014
 Informed – more... and sold clientele new Supplement Plans available for 2014 (Dental / Stand Alone Prescription Plans / Medigap Plans)
 Completed extensive training on 2014 new medicare plans available to the medicare eligible offered by Horizon BCBC of NJ
 Finished extensive training on the 2014 Obama Care Administration and the HealthCare Reform – less
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Fun place to work lots of energy.
Customer Service Representative for FedEx (Former Employee), Austin, TXJune 30, 2014
Pros: lots of training, and quarterly training.
Cons: having a 4 minute to end a call.
Our workplace was very motivated, lots of challenges and we worked together as a team. I learned alot and was able to improve my social skills everyday. Some of the best parts of my job was having leads and management on hand to help with any situation and having resources to escalate calls if necessary. Employees got rewards for meeting thier expected – more... call times. – less
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Great team managers and team players
Sales Rep (Former Employee), Overland Park Ks.June 30, 2014
Pros: good team players
Cons: temporay postion
we enrolled seniors in medicare helped with questions about enrollment in medicare and sent out mail for questions about medicare
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Okay place to work
FedEx Domestic Agent (Former Employee), Texarkana, TXJune 29, 2014
Pros: health care, lunches for holidays
Cons: short breaks(when people don't show), lazy supervisors
This is not a job you stay at forever. i say that because people don't like to come to work. and its like you have to do there job to at your pay rate. its a good environment sometimes. The supervisors are lazy. Its sad, they are only willing to help you when the big bosses come from out of town. to make there self look good. has great benefits. I quit – more... but i only would go back if they would be more genuine. and they where adding extra pay for the people that wasn't coming in. – less
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Very nice place to work.
Technical Support/Customer Service (Former Employee), Austin, TXJune 27, 2014
If it wasn't for the need to relocate, I would still be working here. This place definitely knows how to treat their employees and it was a true pleasure working for this company.
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Small call center with great co-workers
Technical Support (Former Employee), Austin, TXJune 24, 2014
Pros: learning about computers and other devices
Cons: not being able to move around to much since we were in cubicles
A typical day consisted of taking calls from mlb.com subscribers. There were billing and technical support calls. It was interesting to get familiar with baseball as sport and I enjoyed trouble shooting. I did not enjoy the fact that we were getting so many billing calls, because I had thought I was being hired for technical support. My co-workers were – more... great people though and I learned a lot of about technology in the little time I was there. – less
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Great work environment
Customer Service Rep (Former Employee), Shawnee Mission, KSJune 23, 2014
Harte-Hanks was a wonderful place to work. With all the different projects that they assisted with, there was always some work to do and overtime if you wanted to help a different project. They employees were wonderful and management treated you like you were important because they understood that the company wouldn't be able to run without the able – more... bodies who were working the phones. – less
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tough meeting customer demands due to internal organizational structure
Account Supervisor, Client Services (Former Employee), BillericaJune 4, 2014
Pros: flexible work at home days
Cons: a lack for customer satisfaction and doing what it takes to change this attitude
Company operates in silo's and management has no appreciation for the hours and efforts of the employees. I wouldn't want to be a client of this company. Loved my co-workers; we worked as a team.
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feast or famine. Sometimes slow, sometimes very busy.
Supervisor of Quality Assurance/Compliance (Former Employee), Shawnee, KSMay 24, 2014
Pros: free lunches and performance games
Cons: failure to live up to promises of increased wages or promotion
Primarily Medicare enrollment so very busy during the fall and early winter. After enrollment concluded time spent determining what worked and what didn't each year to improve performance for the next year
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Management was concerned with using the call center to its fullest capacity and wooing additional clients.

I learned to improve quality scores – more... and compliance by identifying marginal performers and working to improve their performance to raise overall team performance and insure compliance with quality standards of performance

The most enjoyable part of my job was the evaluation of recorded calls with our clients to be certain we were all on the same page and confirmed in our goals. – less
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Its okay
Teir 1 calling agent (Former Employee), Texarkana, TXMay 19, 2014
Job is very productive. Have to stay busy. Always have to be on time.
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Fully supported development lifecycle
Database Architect / Database Administrator (Former Employee), Austin, TXMay 19, 2014
Pros: friendly environment with full development lifecycle support.
Cons: micro-managed, annual layoffs
Harte-Hanks supplies database and application support mainly to OLTP web application clients. They tend to pay on the low-end and have annual layoffs as a matter of course. Your work activity is extremely micro-managed and self-motivated development is not tolerated. As a Database Administrator I had to feed my manager recommended duties that would – more... then be fed back to me via their in-house designed tracking system. Optimizing a database without following the procedures will earn you time on the carpet. – less
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Laser printers are fun to run
Laser Printer Operator (Former Employee), Overland Park, KSMay 18, 2014
Had plenty of experience running laser printers and was comfortable jumping in here and not much training needed. Good people too.
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Minimal investment in employees and physical environment
E-reader help desk technician (Former Employee), Mission, KSMay 17, 2014
Pros: excellent opportunity as a training ground
Cons: employees were treated as pieces that could be replaced at will
Management staffed so thinly they did not have time to do their own jobs. Knowledge base was often outdated, incorrect, info unavailable. On one occasion, at the time of the launch of our customer's new product model, we were the tech team that was supposed to troubleshoot for the newly purchased product and we had not yet been provided with the new – more... product. We were told that we could troubleshoot by using our knowledgebase. Well, usually the knowledgebase would build as we encountered problem, so there was next to nothing in the DB for the new product....... Yes, there were times that the place was absolutely INSANE. They required just minimal phone room experience to start, so it was an excellent opportunity as a training ground. Then move to a better job. – less
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Great place to work
Call Center Agent (Former Employee), Shawnee, KSMay 11, 2014
Pros: good benefits, raffles/drawings, gift boxes, free breakfast and lunches
Cons: no security of tenure
Harte-Hanks provided me excellent training and a chance to earn more by offering overtime. They also offer incentive gifts to call center agents during annual enrollment making the environment competitive but enjoyable. The typical day would consists of answering inbound calls and doing follow-up outbound calls to make sure that all benefit inquiries – more... were answered. There was no sales quota involved but incentives were given to those who have garnered the most sales transfers. Management was always giving feedback to agents regarding their performance so you always know where you are lacking and what you need to improve. As far as security of tenure is concerned, I would say this is not the kind of place where you would feel secure. Once the season slows down there is a possibility that you would be terminated. I believe your overall performance could be a factor whether you stay or you go. They also have good benefits and the supervisors/leads are laid back most of the time which makes for less stressful job. Overall, I was satisfied and happy with my employment at Harte-Hanks! – less
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Overall this job is flexible with hours and has no stress to take home.
Customer Service (Current Employee), Texarkana, TXMay 9, 2014
Typically I come into work at 7 am and begin my day by checking emails and faxes. I forward those documents received to the destination country and update notes. I may receive inbound calls during this time where I may have to send emails to the destination country to find more information for the shipper. I have to keep commitments to call shippers – more... back. I may have co-workers asking questions about their cases, where I would help them before returning to my own work. The most enjoyable part of my job is that I help not only my co-workers but shippers. The hardest part of my job is that I sometimes have to update shippers with bad news. There are times in my job that I do not have an answer to why a package cannot clear customs and it is not enjoyable telling a shipper a package is being returned to them and they have to pay those transportation charges. – less
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Working in a large call center
Tech Support Specialist (Current Employee), Austin, TXMay 8, 2014
Typically answering incoming calls that are consisting of tech support to do with Fedex issues.
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Technical Support
Call Agent (Former Employee), Texarkana, TxMay 7, 2014
Pros: good coworkers
Cons: hard to advance
A typical day was working eight hours on the phone helping customers with their issues.
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Technical Support
Call Agent (Former Employee), Texarkana, TxMay 7, 2014
Pros: good coworkers
Cons: hard to advance
A typical day was working eight hours on the phone helping customers with their issues.

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About Harte-Hanks

Harte-Hanks, Inc. (Harte-Hanks) is a worldwide direct and targeted marketing company that provides direct marketing services and – Read more