Harvard Pilgrim Health Care Employee Reviews

Showing all 35 reviews
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Headed in the wrong direction
Marketing (Current Employee) –  MassachusettsMay 10, 2017
Egos are considered more important than anything else. A lot of unqualified "leaders" running the show without any ounce of experience. Feedback is never welcomed, and 7-8 years is required for promotions to be even considered an option.
Pros
Working remote available
Cons
Severely behind in technology and culturally
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Great company tough position
Full time Senior Member Services Associate (Former Employee) –  Quincy, MAMay 4, 2017
HPHC is a wonderful company to work for however my role was quite strenuous. Large amount of information required to handle daily tasks. Constantly giving upsetting news to members regarding their coverage and claims.
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Fun place and friendly people
Data Entry Clerk (Former Employee) –  Waltham, MAMay 1, 2017
Entered clients into computer using data entry program IMagic, helped with open enrollment for Medical Insurance, Filing, and other various office tasks.
Pros
good food
Cons
none
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Culture that encouraged learning
Nurse Case Manager (Former Employee) –  Wellesley and QuincyMarch 10, 2017
Motivational interviewing used and growing as a professional encouraged.
Conducted telephonic review of members post hospilization to review discharge orders and goal setting.
Pros
Able to work from home
Cons
Changed the number of case managers needed.
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nice environment to go to work.
Customer Service Representative (Former Employee) –  Quincy, MAJanuary 30, 2017
A typical day would be taking up to 75-100 calls a day, I learned their system. The hardest part of the job was that they frowned upon such things as funerals that would be counted against you at time of review. They provide training. A full lunch center with chefs is provided but expensive. The company also provides refrigerators on each floor. They also provide free parking in Quincy.
Cons
Days taken off such as funerals, or sickness was used against you at time of review.
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Family style, fast paced work environment
ASSOCIATE CUSTOMER SERVICE SPECIALIST (Current Employee) –  Quincy, MAJanuary 19, 2017
Harvard Pilgrim is an inclusive, supportive, comfortable environment to work in. Working in Member Services can be draining because the work can be difficult at times, but the team leaders are extremely supportive and want to see you succeed.
Pros
They feed you for free a lot, be prepared to gain 15 pounds
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Fun exciting and great place to work
Member Services Representative (Current Employee) –  Quincy, MAJanuary 12, 2017
Wonderful people and friendly environment. Typical day is taking 60+ calls a day meetings every Wednesday to learn something new that all the time to help you with your calls.
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Knowledgable co-workers.
Senior Software Engineer (Former Employee) –  Wellesley, MAJune 14, 2016
Management is keen to ensure a proper work-life balance. Managers are very much involved in day-to-day activities.

Learned a lot about the health insurance business.
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Enjoyable place to work
Data Analyst, Trouble shooter (Former Employee) –  Quincy, MAMay 31, 2016
Fast-paced environment with lots of interpersonal relations. Traveled to hospital business departments to discuss issues with claim submissions. Work with other departments to resolve issues identified by providers.
Pros
Holiday social events in other locations sponsored by company
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Great Benefits/ Stressful Work Environment
Senior Member Service Associate (Current Employee) –  Quincy, MAMarch 14, 2016
Harvard Pilgrim is overall a good company to work for. The pay is decent, and the benefits are great. Working in the company call center, however, became a very physically and emotionally draining experience. There was an extensive 6 week training which was intense, but very informative - the instructors were terrific and truly wanted to help everyone succeed.
Once on the floor, the reality of the job became quite apparent. First of all, you are leashed to your desk by your headset. Every minute of your day is highly monitored. As a newbie this was expected and not so bad, but, as time passed it became more and more difficult to sit all day chained to your station- a ten minute break in the AM, an hour lunch, and a ten minute break in the afternoon.
There were many days, when I felt like the customers' private punching bag. As a Customer Service Associate, we are on the front lines, trying to assist the members with their plans, and all their issues, complaints, and dissatisfaction with the company, and their insurance coverage. When a customer requested to speak with a supervisor, rarely, would one be available to take the call. The Call Center Reps were always having to apologize for computer "glitches" that caused claim processing errors, as well as many other issues.
One major perk is the ability to work from home. Such a time saver in many ways.
Pros
Ability to work from home/ Great benefits
Cons
Short Breaks/ Highly Monitored/ Stressful, high pressure environment
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No what I thought
MEMBER SERVICE REPRESENTATIVE (Current Employee) –  Quincy, MADecember 9, 2015
The position was not what I thought it would be.
Need to have a good background on health insurance and be able to explain it to members. No face to face interactions with members. Hold high standards of their employees.
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Pharmacy student ambulatory externship
AMBULATORY PHARMACY EXTERNSHIP (Former Employee) –  Boston, MAOctober 22, 2015
Assisted a team of pharmacists and technicians in a fast paced managed care outpatient setting. Environment was very organized and collaborative.
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Great Company, values it's employees
Sr. Member Services Representative (Current Employee) –  Quincy, MAOctober 14, 2015
I've only worked here a few weeks..... But everyday I see a whole bunch of smiling faces. Everyone is so happy at work, I've never worked somewhere where of course you'd rather be in bed, but completely do not mind being at work. Also with the telecommunicating capabilities, if you weren't an office person you didn't have to be bothered! The food in the cafe is good, and decently priced. Even the cafeteria workers are happy and content with their job. The starting pay is EXCELLENT, and everyone I've spoken to have been promoted at least twice inside of 1 year! I hope I can make HPHC my home for a long time to come.
Pros
lots of financial incentives and rewards, good employee appreciation and recognition, great starting pay rate, room for advancement, on site gym
Cons
location, minor lapses in communication
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Good Company
Associate (Current Employee) –  QuincySeptember 13, 2015
Great benefits make it difficult to leave this company! Affordable health insurance and generous time off, most departments have great work/home ethics. Management is aggressively watching the bottom line financially-understandable. Again, depending on where you work will drive compensation-my area is not getting much in the way of annual merit increases and my income has not changed much in 5 years...but the benefits and coworkers are great!
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Relaxed atmosphere, polite staff
Administrative Assistant (Former Employee) –  Wellesley, MAJuly 15, 2015
The staff is very polite and considerate of one another. Although there are times when issues need to be discussed, we always concluded positively and were able to enjoy the time spent together.
Pros
flexible hours and ability to work independantly
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productive
DataStage Developer (Former Employee) –  Boston, MAMay 7, 2015
Good place to learn
friendly management,
challenging job,
good perks,helping to co-workers,
The most enjoyble part of the job
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Fun palce to work
MANAGER OF NETWORK SERVICES (Former Employee) –  Boston, MAFebruary 7, 2015
there was many projects going on at the same time

co-workers had your back

the hardest part was the long hours and calls at night
Pros
able to work with many intelligent people
Cons
traffic jams and over 2 hour commutes
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Productive Workplace
Senior Member Service Representative (Former Employee) –  Quincy, MAJanuary 11, 2015
I would have to say that on a typical work day their was a lot of calls!! But their is room for advancement. By the 4 month month I was already boosted up to more pay and another opportunity. The hardest part of the job was MONDAYS since everyone would call for their benefits. The most enjoyable part of the job was having gained friends through the coworkers. Best environment to work for. I WOULD RECOMMEND WORKING HERE!!!
Pros
Great Cafeteria, Good People, Awesome Workplace and Good HOLIDAY PAY!!
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Excellent Employer
Sr Business Analyst, Financial Planning & Analysis (Former Employee) –  Wellesley, MANovember 12, 2014
good work/life balance, corporate culture is laid-back, not too cut-throat
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This is a company that cares about its employees.
Associate Customer Service Specialist (Former Employee) –  Quincy, MASeptember 27, 2014
Great company to work for. Job environment was the best it could be for the job. It's difficult working in a call center environment.
Pros
Fantastic incentives
Cons
Difficult working in a Call Center
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Overall rating

4.2
Based on 35 reviews
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Ratings by category

Work/Life Balance
3.8
Compensation/Benefits
4.0
Job Security/Advancement
3.3
Management
3.4
Culture
3.8

Harvard Pilgrim Health Care Reviews by Location