Member Service Representative (Former Employee) – Quincy, MA – July 21, 2017
HPHC was a wonderful place to work, voted 1 of the top companies for Working Moms. Not only was healthcare the main priority but so were the employees.
We had regular staff meetings, quarterly meetings and yearly employee Family Day. These meetings weren't just about the production of the company but also made sure any employee concerns were addressed and to bring the staff together.
SR. MEMBER SERVICE REPRESENTATIVE (Former Employee) – Quincy, MA – May 28, 2017
Great company to work for and benefita are awesome. Needs a better work life policy. There are a lot of changes within the company and a lot of moving around on different teams (which I didn't) like as much. Some team leads are pretty good and some could definitely get more training. Love the coaching offered as you get one on one time with them.
Marketing (Current Employee) – Massachusetts – May 10, 2017
Egos are considered more important than anything else. A lot of unqualified "leaders" running the show without any ounce of experience. Feedback is never welcomed, and 7-8 years is required for promotions to be even considered an option.
Full time Senior Member Services Associate (Former Employee) – Quincy, MA – May 4, 2017
HPHC is a wonderful company to work for however my role was quite strenuous. Large amount of information required to handle daily tasks. Constantly giving upsetting news to members regarding their coverage and claims.
Customer Service Representative (Former Employee) – Quincy, MA – January 30, 2017
A typical day would be taking up to 75-100 calls a day, I learned their system. The hardest part of the job was that they frowned upon such things as funerals that would be counted against you at time of review. They provide training. A full lunch center with chefs is provided but expensive. The company also provides refrigerators on each floor. They also provide free parking in Quincy.
Days taken off such as funerals, or sickness was used against you at time of review.
ASSOCIATE CUSTOMER SERVICE SPECIALIST (Current Employee) – Quincy, MA – January 19, 2017
Harvard Pilgrim is an inclusive, supportive, comfortable environment to work in. Working in Member Services can be draining because the work can be difficult at times, but the team leaders are extremely supportive and want to see you succeed.
They feed you for free a lot, be prepared to gain 15 pounds
Data Analyst, Trouble shooter (Former Employee) – Quincy, MA – May 31, 2016
Fast-paced environment with lots of interpersonal relations. Traveled to hospital business departments to discuss issues with claim submissions. Work with other departments to resolve issues identified by providers.
Holiday social events in other locations sponsored by company
Senior Member Service Associate (Current Employee) – Quincy, MA – March 14, 2016
Harvard Pilgrim is overall a good company to work for. The pay is decent, and the benefits are great. Working in the company call center, however, became a very physically and emotionally draining experience. There was an extensive 6 week training which was intense, but very informative - the instructors were terrific and truly wanted to help everyone succeed. Once on the floor, the reality of the job became quite apparent. First of all, you are leashed to your desk by your headset. Every minute of your day is highly monitored. As a newbie this was expected and not so bad, but, as time passed it became more and more difficult to sit all day chained to your station- a ten minute break in the AM, an hour lunch, and a ten minute break in the afternoon. There were many days, when I felt like the customers' private punching bag. As a Customer Service Associate, we are on the front lines, trying to assist the members with their plans, and all their issues, complaints, and dissatisfaction with the company, and their insurance coverage. When a customer requested to speak with a supervisor, rarely, would one be available to take the call. The Call Center Reps were always having to apologize for computer "glitches" that caused claim processing errors, as well as many other issues. One major perk is the ability to work from home. Such a time saver in many ways.
Ability to work from home/ Great benefits
Short Breaks/ Highly Monitored/ Stressful, high pressure environment
MEMBER SERVICE REPRESENTATIVE (Current Employee) – Quincy, MA – December 9, 2015
The position was not what I thought it would be. Need to have a good background on health insurance and be able to explain it to members. No face to face interactions with members. Hold high standards of their employees.
Sr. Member Services Representative (Current Employee) – Quincy, MA – October 14, 2015
I've only worked here a few weeks..... But everyday I see a whole bunch of smiling faces. Everyone is so happy at work, I've never worked somewhere where of course you'd rather be in bed, but completely do not mind being at work. Also with the telecommunicating capabilities, if you weren't an office person you didn't have to be bothered! The food in the cafe is good, and decently priced. Even the cafeteria workers are happy and content with their job. The starting pay is EXCELLENT, and everyone I've spoken to have been promoted at least twice inside of 1 year! I hope I can make HPHC my home for a long time to come.
lots of financial incentives and rewards, good employee appreciation and recognition, great starting pay rate, room for advancement, on site gym
Associate (Current Employee) – Quincy – September 13, 2015
Great benefits make it difficult to leave this company! Affordable health insurance and generous time off, most departments have great work/home ethics. Management is aggressively watching the bottom line financially-understandable. Again, depending on where you work will drive compensation-my area is not getting much in the way of annual merit increases and my income has not changed much in 5 years...but the benefits and coworkers are great!