Harvard Pilgrim Health Care Employee Reviews

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Systems Programmer (Former Employee) –  Boston, MASeptember 20, 2017
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changes
Executive Assistant (Former Employee) –  Quincy, MASeptember 18, 2017
Constant management changes, changes in benefits occurs often. No all departments are run equitably. Re-organization between departments occurs frequently.
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Flexible Hours
Administrative Secretary II (Former Employee) –  Boston, MASeptember 13, 2017
HPHC has flexible hours and available free parking.

Flexible hours were important as my commute to work was long it was nice to come in early and leave at a decent time to go home and enjoy family life
Pros
Cafateria on Premises
Cons
If you dont drive you can be under the mercy of a shuttle bus system
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Excellent local health insurance company; great employees; great benefits
Project Manager (Former Employee) –  Wellesley, MASeptember 11, 2017
HPHC was a great company to work for; management culture was supportive of work/life balance; colleagues were professional yet caring; overall culture was progressive but always focused on customers and continuous improvement of services and programs.
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Marketing and Event Coordination
Marketing Coordinator and Event Planner (Former Employee) –  Wellesley, MAJuly 23, 2017
Planning and managing 40 corporate events a year and adhering to a tight budget was always a challenge and pushed one to be more creative.

The experiences of interacting with external vendors, booking site contracts and developing the public relation connection for a myriad of events made one stronger in all aspects of communication.
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Quarterly Staff MeetingsYearly Staff Outings
Member Service Representative (Former Employee) –  Quincy, MAJuly 21, 2017
HPHC was a wonderful place to work, voted 1 of the top companies for Working Moms. Not only was healthcare the main priority but so were the employees.

We had regular staff meetings, quarterly meetings and yearly employee Family Day. These meetings weren't just about the production of the company but also made sure any employee concerns were addressed and to bring the staff together.
Pros
I loved everything about working for this company
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Nice Place to work
SR. MEMBER SERVICE REPRESENTATIVE (Former Employee) –  Quincy, MAMay 28, 2017
Great company to work for and benefita are awesome. Needs a better work life policy. There are a lot of changes within the company and a lot of moving around on different teams (which I didn't) like as much. Some team leads are pretty good and some could definitely get more training. Love the coaching offered as you get one on one time with them.
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Headed in the wrong direction
Marketing (Current Employee) –  MassachusettsMay 10, 2017
Egos are considered more important than anything else. A lot of unqualified "leaders" running the show without any ounce of experience. Feedback is never welcomed, and 7-8 years is required for promotions to be even considered an option.
Pros
Working remote available
Cons
Severely behind in technology and culturally
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Great company tough position
Full time Senior Member Services Associate (Former Employee) –  Quincy, MAMay 4, 2017
HPHC is a wonderful company to work for however my role was quite strenuous. Large amount of information required to handle daily tasks. Constantly giving upsetting news to members regarding their coverage and claims.
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Fun place and friendly people
Data Entry Clerk (Former Employee) –  Waltham, MAMay 1, 2017
Entered clients into computer using data entry program IMagic, helped with open enrollment for Medical Insurance, Filing, and other various office tasks.
Pros
good food
Cons
none
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Culture that encouraged learning
Nurse Case Manager (Former Employee) –  Wellesley and QuincyMarch 10, 2017
Motivational interviewing used and growing as a professional encouraged.
Conducted telephonic review of members post hospilization to review discharge orders and goal setting.
Pros
Able to work from home
Cons
Changed the number of case managers needed.
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nice environment to go to work.
Customer Service Representative (Former Employee) –  Quincy, MAJanuary 30, 2017
A typical day would be taking up to 75-100 calls a day, I learned their system. The hardest part of the job was that they frowned upon such things as funerals that would be counted against you at time of review. They provide training. A full lunch center with chefs is provided but expensive. The company also provides refrigerators on each floor. They also provide free parking in Quincy.
Cons
Days taken off such as funerals, or sickness was used against you at time of review.
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Family style, fast paced work environment
ASSOCIATE CUSTOMER SERVICE SPECIALIST (Current Employee) –  Quincy, MAJanuary 19, 2017
Harvard Pilgrim is an inclusive, supportive, comfortable environment to work in. Working in Member Services can be draining because the work can be difficult at times, but the team leaders are extremely supportive and want to see you succeed.
Pros
They feed you for free a lot, be prepared to gain 15 pounds
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Fun exciting and great place to work
Member Services Representative (Current Employee) –  Quincy, MAJanuary 12, 2017
Wonderful people and friendly environment. Typical day is taking 60+ calls a day meetings every Wednesday to learn something new that all the time to help you with your calls.
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Knowledgable co-workers.
Senior Software Engineer (Former Employee) –  Wellesley, MAJune 14, 2016
Management is keen to ensure a proper work-life balance. Managers are very much involved in day-to-day activities.

Learned a lot about the health insurance business.
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Enjoyable place to work
Data Analyst, Trouble shooter (Former Employee) –  Quincy, MAMay 31, 2016
Fast-paced environment with lots of interpersonal relations. Traveled to hospital business departments to discuss issues with claim submissions. Work with other departments to resolve issues identified by providers.
Pros
Holiday social events in other locations sponsored by company
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Great Benefits/ Stressful Work Environment
Senior Member Service Associate (Current Employee) –  Quincy, MAMarch 14, 2016
Harvard Pilgrim is overall a good company to work for. The pay is decent, and the benefits are great. Working in the company call center, however, became a very physically and emotionally draining experience. There was an extensive 6 week training which was intense, but very informative - the instructors were terrific and truly wanted to help everyone succeed.
Once on the floor, the reality of the job became quite apparent. First of all, you are leashed to your desk by your headset. Every minute of your day is highly monitored. As a newbie this was expected and not so bad, but, as time passed it became more and more difficult to sit all day chained to your station- a ten minute break in the AM, an hour lunch, and a ten minute break in the afternoon.
There were many days, when I felt like the customers' private punching bag. As a Customer Service Associate, we are on the front lines, trying to assist the members with their plans, and all their issues, complaints, and dissatisfaction with the company, and their insurance coverage. When a customer requested to speak with a supervisor, rarely, would one be available to take the call. The Call Center Reps were always having to apologize for computer "glitches" that caused claim processing errors, as well as many other issues.
One major perk is the ability to work from home. Such a time saver in many ways.
Pros
Ability to work from home/ Great benefits
Cons
Short Breaks/ Highly Monitored/ Stressful, high pressure environment
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No what I thought
MEMBER SERVICE REPRESENTATIVE (Current Employee) –  Quincy, MADecember 9, 2015
The position was not what I thought it would be.
Need to have a good background on health insurance and be able to explain it to members. No face to face interactions with members. Hold high standards of their employees.
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Pharmacy student ambulatory externship
AMBULATORY PHARMACY EXTERNSHIP (Former Employee) –  Boston, MAOctober 22, 2015
Assisted a team of pharmacists and technicians in a fast paced managed care outpatient setting. Environment was very organized and collaborative.
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Great Company, values it's employees
Sr. Member Services Representative (Current Employee) –  Quincy, MAOctober 14, 2015
I've only worked here a few weeks..... But everyday I see a whole bunch of smiling faces. Everyone is so happy at work, I've never worked somewhere where of course you'd rather be in bed, but completely do not mind being at work. Also with the telecommunicating capabilities, if you weren't an office person you didn't have to be bothered! The food in the cafe is good, and decently priced. Even the cafeteria workers are happy and content with their job. The starting pay is EXCELLENT, and everyone I've spoken to have been promoted at least twice inside of 1 year! I hope I can make HPHC my home for a long time to come.
Pros
lots of financial incentives and rewards, good employee appreciation and recognition, great starting pay rate, room for advancement, on site gym
Cons
location, minor lapses in communication
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Overall rating

4.1
Based on 42 reviews
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Ratings by category

Work/Life Balance
3.7
Compensation/Benefits
3.9
Job Security/Advancement
3.4
Management
3.4
Culture
3.8

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