Customer Service Representative (Former Employee) – Quincy, MA – January 30, 2017
A typical day would be taking up to 75-100 calls a day, I learned their system. The hardest part of the job was that they frowned upon such things as funerals that would be counted against you at time of review. They provide training. A full lunch center with chefs is provided but expensive. The company also provides refrigerators on each floor. They also provide free parking in Quincy.
Days taken off such as funerals, or sickness was used against you at time of review.
ASSOCIATE CUSTOMER SERVICE SPECIALIST (Current Employee) – Quincy, MA – January 19, 2017
Harvard Pilgrim is an inclusive, supportive, comfortable environment to work in. Working in Member Services can be draining because the work can be difficult at times, but the team leaders are extremely supportive and want to see you succeed.
They feed you for free a lot, be prepared to gain 15 pounds
Data Analyst, Trouble shooter (Former Employee) – Quincy, MA – May 31, 2016
Fast-paced environment with lots of interpersonal relations. Traveled to hospital business departments to discuss issues with claim submissions. Work with other departments to resolve issues identified by providers.
Holiday social events in other locations sponsored by company
Senior Member Service Associate (Current Employee) – Quincy, MA – March 14, 2016
Harvard Pilgrim is overall a good company to work for. The pay is decent, and the benefits are great. Working in the company call center, however, became a very physically and emotionally draining experience. There was an extensive 6 week training which was intense, but very informative - the instructors were terrific and truly wanted to help everyone succeed. Once on the floor, the reality of the job became quite apparent. First of all, you are leashed to your desk by your headset. Every minute of your day is highly monitored. As a newbie this was expected and not so bad, but, as time passed it became more and more difficult to sit all day chained to your station- a ten minute break in the AM, an hour lunch, and a ten minute break in the afternoon. There were many days, when I felt like the customers' private punching bag. As a Customer Service Associate, we are on the front lines, trying to assist the members with their plans, and all their issues, complaints, and dissatisfaction with the company, and their insurance coverage. When a customer requested to speak with a supervisor, rarely, would one be available to take the call. The Call Center Reps were always having to apologize for computer "glitches" that caused claim processing errors, as well as many other issues. One major perk is the ability to work from home. Such a time saver in many ways.
Ability to work from home/ Great benefits
Short Breaks/ Highly Monitored/ Stressful, high pressure environment
MEMBER SERVICE REPRESENTATIVE (Current Employee) – Quincy, MA – December 9, 2015
The position was not what I thought it would be. Need to have a good background on health insurance and be able to explain it to members. No face to face interactions with members. Hold high standards of their employees.
Sr. Member Services Representative (Current Employee) – Quincy, MA – October 14, 2015
I've only worked here a few weeks..... But everyday I see a whole bunch of smiling faces. Everyone is so happy at work, I've never worked somewhere where of course you'd rather be in bed, but completely do not mind being at work. Also with the telecommunicating capabilities, if you weren't an office person you didn't have to be bothered! The food in the cafe is good, and decently priced. Even the cafeteria workers are happy and content with their job. The starting pay is EXCELLENT, and everyone I've spoken to have been promoted at least twice inside of 1 year! I hope I can make HPHC my home for a long time to come.
lots of financial incentives and rewards, good employee appreciation and recognition, great starting pay rate, room for advancement, on site gym
Associate (Current Employee) – Quincy – September 13, 2015
Great benefits make it difficult to leave this company! Affordable health insurance and generous time off, most departments have great work/home ethics. Management is aggressively watching the bottom line financially-understandable. Again, depending on where you work will drive compensation-my area is not getting much in the way of annual merit increases and my income has not changed much in 5 years...but the benefits and coworkers are great!
Senior Member Service Representative (Former Employee) – Quincy, MA – January 11, 2015
I would have to say that on a typical work day their was a lot of calls!! But their is room for advancement. By the 4 month month I was already boosted up to more pay and another opportunity. The hardest part of the job was MONDAYS since everyone would call for their benefits. The most enjoyable part of the job was having gained friends through the coworkers. Best environment to work for. I WOULD RECOMMEND WORKING HERE!!!
Great Cafeteria, Good People, Awesome Workplace and Good HOLIDAY PAY!!
High Dollar, outpatient, Member submission, (Former Employee) – Quincy, MA – September 26, 2014
A nice place to work with nice people.. It was not a career. It was great experience. Hardest part of job was dealing with disgruntled customers. Greatest part of the job was dealing with regular customers who you grew to love