Pros: Small discounts, great customers and coworkers.
Cons: No corporate support.
A typical day here consisted of counting tills, counteracting theft with excellent customer service, assisting customers with purchases, questions, and complaints. I learned more about today's workplace from this job than all of my previous experience combined. This included the basics of metrics, loss prevention, building rapport with customers, communicating effectively as a key part of the team, and training fellow coworkers.
Management was never about micro-management. I could work as an independent part of the team without being supervised; unless I asked for the supervision and assistance, I was never bothered by anybody.
The co-workers are very competitive. This is a good thing because the dynamic of our working relationship pushed me to achieve many goals the company set for me, and many goals that I set for myself.
The hardest part of the job is having to say no and stand by the corporate policy. These policies change almost weekly and most of them are purely for the interest of the company and not the customer. I had to stand by the company in situations where I knew the customer was right, but could not assist further due to fears of demotion and termination.
The most enjoyable part of the job is helping people to find things that they TRULY LOVE. The smiles and conversations I shared were meaningful and often resulted in the happiness of both the customer and myself.
If you get hired here as a CSA or FCTL, keep your nose to the ground. It is a highly competitive, sink or swim environment. If you can handle that, you will gain a lot from Hastings.