Sales and Marketing Manager (Former Employee) – Honolulu, HI – February 8, 2017
A real technology company in a state that is known for tourism. They have been a local telephone company for years and they are trying to transform into a true technology company. Good management and the culture gets better every year.
Good pay and benefits
local telephone company and struggling to transform
Systems Engineer (Former Employee) – Honolulu, HI – January 9, 2017
Good company for pay, but they continually point the finger and do not work to resolve the base problems. The Solutions Engineering department needs to be gutted of all the managers due to their incompetence,
Specialist - Sales Compensation (Current Employee) – Honolulu, HI – June 21, 2016
From start to end of day, I am constantly busy with spreadsheets and sales information to ensure accuracy. I learned to be detailed in my work. Management is good to their workers. Co-workers are of the same mindset - very busy. The hardest part of the job is the commute to work. The most enjoyable is it is all-consuming and challenging.
In-house training; in-house eatery, gym, lots of work
CSSC REPRESENTATIVE (Former Employee) – Honolulu, HI – October 6, 2015
I loved the people that I worked with. I feel the company wasn't there for the customer. The management was only there to look out for their job. There is a big conflict of interest between the customer and management.
Customer Zone Tech I / Communications Technician (Former Employee) – Kaunakakai, HI – January 30, 2015
A typical day would be challenging due to the job scope that this particular Job title may encounter. You quickly learn how to be an independent learner and problem solver. Most of the work is done independently, but if needed, you may request assistance from a co-worker. Again, the hardest part of the job is the scope of the job title. The most enjoyable part of the job is solving your daily workload in a timely manner.
Equipment provided for problem solving is excellent
Internet Protocol Services Group Analyst (Current Employee) – Honolulu, HI – September 3, 2014
Great introduction to working in a Network Operations Center. I support field technicians with installs and troubleshooting issues. I answer customer calls and perform troubleshooting on their circuits in excess of 250M.
Touch and contribute to every system HT delivers to customers
Off line Sales & services Support (Former Employee) – Honolulu, HI – January 9, 2013
Competition is fierce; lifestyles are different from when I first started; I'm just glad I got in when I did and the E&T was supreme; Going through changes within the company makes it difficult if you don't go with the flow & change with the times, I'm just glad I got to "let go" and move on with whatever direction the company was going in... made it that much easier to go with the flow than fight the system; I'm enjoying retirement however I need to get back to work and not sit behind a computer all day. I need to be amongst people with busy lives. I need to interact with people on the go.
Management is stressful and not in tune with employees
Sales Engineer (Former Employee) – Honolulu, HI – January 7, 2013
Hawaiian Tel is a 100 Year old telephony company. Their central office services are well managed. Their customer premise equipment division is in the state of turmoil. They have brought in numerous new employees from the main land as they have lost employees locally and the number of companies in Hawaii do not have sales engineers. The company and the sales engineering division is going through changes and will be some time before there is a stable environment to work.
lineman (Former Employee) – lihue – December 5, 2012
why are former linemen who took a cash incentive and opted out being allowed to re-apply for new positions that they once held without first considering those new applicants that have applied? A few new applicants have CDL's but weren't even contacted to be interviewed yet these former workers were.
Seems to me that if you voluntarily separated and received a cash incentive, you cannot be rehired for at least a year and then be placed last on the list of applicants.
CARE Advocate (IT Help Desk) (Current Employee) – Honolulu, HI – May 22, 2012
Working in customer service, you are always going to be faced with challenges and new experiences through out each and every day, but the same routine is followed, and that's making sure our customers are served with compassion and with aloha care. I have learned much patience in dealing with many types of incoming calls ranging from pleasant conversations to irate scenarios where still as a customer support specialist its important to maintain integrity and professionalism. I'm happy to be apart of a team that works together and that no matter what happens during the day we are in it together, working together with care for customers and for ourselves.
cafeteria, excercise facilities, located in downtown honolulu