Technical Support Engineer
Hawk Ridge Systems - Mountain View, CA

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Job Description
Due to our growth, Hawk Ridge Systems is adding a Technical Support Engineer to be based in our Mountain View office. This is a customer-facing position that requires exceptional communications skills, and a proven proficiency in troubleshooting and resolving technical issues that affect users of SolidWorks application(s). The role of Technical Support Engineer requires regular and consistent interaction with customers, generally in a post-sales capacity.

Bachelor's degree in Mechanical Engineering, or a technical-related degree preferred. Equivalent experience will be considered on a case-by-case basis.

Required Skills

  • Strong proficiency in SolidWorks, or another 3D/CAD application
  • Must be customer-focused and service-oriented
  • Real-world insight & knowledge of the role of 3D/CAD applications in INDUSTRY
  • Demonstrated ability to train, coach and mentor others in learning software applications
  • Strong interpersonal, communications, problem solving and analytical ability
  • Demonstrated ability to learn new skills, adapt to changing environments
  • Proven track record of increased responsibility in previous employment
  • Must demonstrate participation in mechanical engineering projects or initiatives at a University level

Salary and Benefits
Hawk Ridge Systems offers a competitive salary based on experience, a supplemental medical benefits package, paid holidays, and paid vacation and sick time.