Better than the last place I worked, but could be much better still.
Email Specialist (Current Employee) – Omaha, NE – May 23, 2017
Technically you are an email specialist, but they put emphasis on calls because they are "real time" and you are constantly asked to be on the phone. This was not my experience, but I know of at least one of my team members being told that they would not have to take calls, and yet here we are being put on a 'phone schedule' for 2 hours at times. Make of that what you will. Even when things are slowed down considerably, when the que gets backed up a little bit, like with 4 calls in line, and goodness forbid they have to wait on hold for 2 mins, they're still asking everybody and their mother to take a call.
Workforce acts like they are supervisors, and they seem to carry all the cards, and get to throwing their weight around.
If they hurry up and build more centers in other parts of the country, maybe one day we will not longer have this problem.
Being mostly email, and being able to do a job that is not solely phones is a big help a with stress, but the job is still a stressful experience with the reasons I described above, and with the added bonus that even trying to get some time off is like pulling teeth it seems.
I stress that they do try to reward employees, and do things like bring in sandwiches, and walking tacos for cinco de mayo, that type of thing. However, what prevents be from giving a full recommendation, are the reasons outlined above, which was largely the reason I even left a telecommunication company and signed on to be an email agent to begin with: there is that reek of call center that will turn people away, and has. If you are not someonemore... who deals with anxiety like me, and does not mind a stressful environment wherein you are monitored closely every time you breath(the nature of a call center on-the-clock and scheduling system), I'd say go for it. Otherwise, pass.less
Free food sometimes, they try to make things fun when they can, email 'department', and there was a raise
management is so-so, still a call center, hard to get time off, benefits need improvement, old computers
Quality Assurance Tester (Former Employee) – Omaha, NE – May 1, 2017
I joined them when they were still known as Netshops as a Quality Assurance Tester.
Management was rather disconnected from their employees.
They'd have company with meetings to get some face time but, they never took the time to understand the companies internal problems.
It was a seen and be seen then get out.
Many of their own staff had great ideas on how to fix "said problems" and grow the business but, they were discouraged on sharing ideas because, it might make someone who held a job title responsible for fixing the problems and growing the business look bad.
Needless to say they've shrunk and have had brain drain of their top talent since I left.
Slow paced, isn't always busy, expect you to meet certain quotas shortly after starting
Email Specialist (Former Employee) – Omaha, NE – February 6, 2017
I liked the fact that you could advance in the company. And the employees were really nice. The hours aren't very flexible and the management wasn't the greatest. They caused unneccesary stress for employees who are still trying to learn by giving them nearly impossible quotas to fill. I was supposed to be an email specialist and the emails got done way too quickly so then we had to help with calls but then we weren't getting enough calls for everyone to help. So basically you just sit there waiting for a customer. I waited for almost an hour before. Then, since emails depleted so quickly I could never get enough emails done for the quota then I'd get called in to talk about why that is.. Also, when you had a question about something you'd have to wait for like 30 minutes to get it answered which also didn't help for the quota. The hourly pay was great though but it wasn't worth all the stress.
Good hourly pay
Hard to meet quota, can be sitting there with nothing to do, waiting time for questions
Product Data Specialist (Current Employee) – Omaha, NE – November 20, 2016
This place is fantastic. Your work is valued here and you feel like you are apart of a team who is working on the same bigger goal. They give their employees great intensives like breakfast on fridays, PTO, great insurance benefits, and holiday pay. Sure the work can be stressful but they defiantly pay you back for it. They value their employees and you can tell.
Friendly work environment, Feeling like you're one of the team, great benefits, flexible
Email Specialist (Former Employee) – Omaha, NE – September 28, 2016
save yourself and don't bother applying here. supervisors and managers do not know what the heck they are doing, supervisors stand around and do nothing to help agents. they do not hold true to what is told during interview or training. trainers suck and are inappropriate. QA on calls is a joke. they constantly take people from the email que they were hired for and move them to taking calls, but consistenly hire more email people and not phone people. work force is a joke. stay away. shift bids every 3 months. almost worse than working for West.
Dock Worker (Former Employee) – Monroe, OH – July 18, 2016
White male slavery is alive and well in SW Ohio. Negative atmosphere comes from above. It's tolerated that a few co-workers are also part of the problem along with the staff. Even the HR person quit. High turnover. Low morale.
Last day of work. Given gloves for the following chore.
Non-smoker having to pick up cigarette butts from the parking lot on slow days.
Customer Service Representative (Current Employee) – Omaha, NE – June 30, 2016
This is a good company, however their pay has a lot to be desired. This is a perfect job for high school students, if they want people to work full time they need to pay them a better wage. They are so short staffed that they wiz through training and that causes problems. They do not have enough employees, so there is not enough people to assist customers, and to do proper training of new employees. They breeze through training and throw you on the phones, and it is sink or swim.
senior customer service center (Former Employee) – Omaha, NE – June 24, 2016
. management does not care about employees will smirk and laugh . the QA team will bring you down with dumb reasons like grammar . particular supervisor will act like she cares but will talk about you behind your back to social group . Beware who you friends with . Everything done under table its like being in high school again
Senior Customer Advocate (Current Employee) – Omaha, NE – May 16, 2016
Overall a great care center to work at, Friendly co-workers and flexibility in scheduling. Benefits for this particular job were fair and the company offered decent incentives to keep moral up during high volume of calls coming in.
Senior Customer Service Advocate (Former Employee) – Omaha ne – February 3, 2016
This is a fair company I worked there for about three months. They are pretty strict with QA and management sucks but they are understanding and you get up to 8 calls in that's a full day and if you come in and leave that's only a half point so you have opportunity to miss 16 half days a year with no consequences which is great. But is very repetitive and you are not appreciated
Senior Customer Service Representative (Current Employee) – Omaha, NE – November 9, 2015
Typical day at work would require a call log of over 100+ calls per person. Some phone calls can be entertaining some can be quiet stressful in regards with how each person is handled. What I've learning from this position is how to adapt more to people outside of my normal exposure. There are some people that you just cannot help no matter how hard you try. Management did the best they could to help alleviate some of that stress and made sure that if there was something that you didn't know or how to handle they were there. What made the environment even more cope able, are the people that I worked with. The way our desk are set up we had rows/pods. People that you leaned on when you had a quick question and you couldn't find the answer. The people that I work with in my section are definitely more enjoyable than most people I have encountered on the phones. They are wonderful people. The hardest part of the job is selling. I loathe lying to a client, but when they ask for my opinion I have to make a statement that will help sales and help the client. I have never been a fan of high priced items but if a client is looking for a specific item I have to do what I can to help them with inside knowledge. Look up things the client cannot see in order to help them. What I do enjoy about the job, though, is every now and then you get that one client that makes the rest of the day seem like nothing. Ones that you can guide with ease and are extremely grateful to have me on the phone with them. Not to mention my co workers. When we aren't on calls, we cut loose and have a great time.
Management is always doing what they can to help the people on the floor
Forecasting & Staffing Manager (Former Employee) – Omaha, ne – August 5, 2015
Fast paced environment. Managers were not that friendly and work/personal life balance was a struggle. Communication problems became regular and policy for business always changing with the environment.