HCL America Employer Reviews

Gave an oppurtinity to learn and explore a lot of new activites.

Extensive and strong experience on DO178 B life cycle

Good experience in my work place with friendly environment.

A typical day at this job with no project is nothing but sitting around doing whatever it is to kill time. What I learned is if there is no projects available your job security is bare minimum, as they try to relocate you without the consideration of your current position with family and life obligations or try to push termination or quitting. Management – more... can be different based off of different projects but when it comes to visually or vocally seeing management is small. Co-workers is a great group to work with and different experience. The hardest part of the job is coming in trying to find something to do while you wait for a project to come in with limited web access due to security purposes. The enjoyable part of the job is actually working with the diverse group of co-workers specially on the projects and able to kill time while we wait on a project. – less

No work/life balance. Everything is last minute. No one takes accountability.

This company let me get my foot in the door at a minimal pay rate but now doesn't want to give me any recognition for the work I've done in the past year. There is so much red tape to run through it seems a raise is impossible. There is also a lot of "on the fly" decisions by all levels of management and that causes tension among the supervised. People – more... are placed into management roles without training and the company has a pitiful pay scale. – less

The most enjoyable part of the job is just work alone to meet goal on time.

Overall it has been a good place.
Productive place, good for 1st or 3rd job

HCL is very willing to take employees with little to no experience, but that is how you will be viewed for the duration of your time there. Easy job, bearable management. Difficult to find co-worker that are still motivated to go above and beyond their duties. This is not a job from which to learn new skills, but rather to build up your resume.

Indian based company with great chance to relocate based on contract locations.

9 hrs a day. This is the company which taught me everything in software engineering being this as my first company.

Every aspect of this company is controlled by India. On-sight HR, IT, and support are no help at all

good place to work if you are ok with less than average salary

A typical day consisted of checking work requests, and repairing servers, switches etc..
I learned how to use SM7 work request software from HP and how to work on HP servers
The management was unfair, judgmental and very military like
My coworkers were pleasant to work with and helpful
The hardest part of my job was dealing with the unfair management
The – more... most enjoyable part of my job was figuring out the things that the training did not cover and working with my coworkers – less

Typical day at work
• Streamline processes, maintained quality standards and lower operational costs
• Analyzes new business requests against existing processes to create standard support operating procedures
• Analyze control reports and ensure SLO are met and/or exceeded customer expectations.
• Escalation point of contact for internal management – more... and third party vendors
• Implement suggestive resolutions, define and manage project life cycles according to PMO standards.
• Work closely with CA Sales on new program campaigns and entitlements. Review new support contracts, raise awareness on new support offerings.
• Work closely with Product Management and R&D on enhancement request, timely priority bug fixes and new features and functionality for CA Consumer product family.
• Participate in product launches and cross functional meetings.
• Managed support readiness plan. Conduct weekly meetings with Frontline Managers.
• Provide bi-weekly presentations to Senior Management on existing project (s) status and suggestive resolutions (new projects) for better customer experience.
What I have learned?
. I have learned to maintain deadlines, analyze spikes in support tickets and take corrective actions to mitigate. Maintain budgets, assign people to the right job, mitigate risks and escalate to stakeholders, people management, address third party concerns (escalations), follow up on any fixes provided by support team.
Co-workers: Very cooperative and team oriented. Eager to go the extra mile to ensure customer satisfaction. Motivated by positive result.
Management: Important information not being shared or assignment being given last minutes for example adhoc reports. My management team is remote based out of India. Heavy accents.
Hardest part of the job:
HCL is a global company. Most of support, R&Q, QA is in India. Often had to ask people to repeat themselves because of the language barrier. Stakeholders from other GEO not showing up for cross functional calls or provide statuses on existing projects.
Most enjoyable part of the job: Speaking to customers (stakeholders, Front-line Managers and end users regarding their experience with our product and services, attend cross functional meetings for new product launches, escalating and follow up on new bug fixes. Successfully closed projects with minimum risks, meeting and working with new partners – less

The company has a lot going for it. But the marketing function leaves a lot to be desired. Work culture is OK but work-life balance is hard to achieve.

HCL America is an ok company to work with. Management here in America is not that great. Recruiters are hard to catch. They don't pick up phone or reply emails. They only call you when they have an opening matching your skill set and someone shows interest in your resume. Rates are also not that great.

HCL is a great place, one place I wouldn't mind continuing to work in. The clients which they support can be very demanding. More demanding and needful, then most clients which I have worked with. Some request within these clients can be to much to handle, just really applauded HCL for sticking in within the contract date.

Not much control but goals are set an dyou are expected to somehow achieve them. You need to buidl your own connecst to get things done

Learned much about hardware infrastructure platforms.
Developed partnerships with other providers and vendors.
Enjoyed working with clients and meeting their needs.

HCL America provided a very motivating environment to work with team members. Enjoyed many aspects of the job. The company really motivates and inspires individuals to take the initiative and contribute.