Awesome First job to introduce beginning IT professionals
Global Account Manager (Current Employee) – Cary NC – September 8, 2015
Insert case creations, troubleshooting, and incident routing using console based Remedy, troubleshooting/resolving Microsoft Office application issues and browser configuration. Troubleshoot, diagnose and repair system and network issues within home office environments featured issues. Account unlocks/password resets and Software installation available through internal software delivery system. Managed Remote Assistance, MS Active Directory and Ace Administrator/RSA and assisting users with document management, also restoring documents. Assist user within live chat system with remote assist sessions.
Exposure to other culture