Infrastructure Manager (Current Employee) – Waukegan, IL – February 2, 2017
Great place to work if you can adapt to a constantly changing environment. Priorities can change at moments notice. As with large organization, there could be times when it feels silo'd, but with perseverance that is easily fixed.
analyst (Former Employee) – Chicago, IL – January 8, 2017
Nice benefits and pay, Beautiful Chicago location and building. Lots of people over 50 years old are leaving, lots of reorganization to come, lots of uncertainty. Culture is all about having meetings and more meetings. It takes forever to get anything done, as it is a very hierarchical company, politics very important. Little sense of accomplishment, just unending meetings.
Excellent benefits, pay is good, premier Chicago location
very slow moving, culture is fearful and too moribund. No fun
Maintenance and Repair Worker, General (Former Employee) – Baltimore, MD – January 21, 2017
This place needs a total revamp.The majority of the work staff were illegal aliens,who could not read or write.How some of these people made it to lead positions is beyond me.Theft was a major issue,unbeknownst to management.That just goes to show you how much they cared.
Time went by fast.
Being blamed for all the broken equipment and other things that went wrong.
Every project is created to put out a fire. There is no proactive direction from upper management. The lanes of hierarchy are so firmly entrenched that I don't think they will ever change. It's like working in 1982.
There is little acceptance of change, as if health care is working so well. "But that's how we've always done it" is the answer for everything. If leadership is trying to make a difference, no one beyond their direct reports' direct reports is aware of it.
The most common trait in leadership is that of the corporate bully. HR doesn't even acknowledge that such a thing exists. I've watched while Director-level personnel have berated people at an insane and vile level with zero regard for proper professional respect or comportment. It's painful to watch them do it so badly. It's as if high turnover rates are perfectly acceptable costs to doing business.
But that's par for the course here. Nothing proactive or imaginative in management at any level.
Customer Advocate Specialist (Former Employee) – Springfield, IL – May 4, 2016
I began my job in 1998. I moved from Subrogation/Reimbursment to the Provider Telecommunication Center.
The job was faced paced with a certain level of stress. I was able to gain new knowledge in different aspects of the company. In addition to IL, HCSC also owns TX, OK, MT, & NM bcbs affiliates. I was trained on each state and their different mandates, etc.
I was given the opportunity to write a much needed workflow --although that did take some time to convince management that this was needed.
Compliance Analyst (Current Employee) – Downers Grove, IL – December 29, 2015
Old School mindset in a company that needs to adjust in order to compete in the market. Management tends to work silo and if they have been there over 10 years they aren't willing to change their mind on work life balance. Male dominated company, women in management tend to work and think as men, not being lenient to women employees in certain areas.
Community minded, pension, competitive wages
Management has old school mentality, work life balance not equal in all areas, depends on your managers thought process
Customer Advocate II (Current Employee) – Great Falls, MT – April 15, 2016
Initially started out ok. Then we were asked to volunteer for a team that does off phone work. Little did we know, that volunteering and getting picked ended up like feeling like a punishment. After getting picked for the off phone work, down the road we were forced into getting trained into a new job roll that required additional overtime, training on overtime, and then threatened with termination if we didn't work the overtime because our definition of work/life balance didn't match the company's. It's a minimum of 2 Saturday's a month, and sometimes with training, even more because the training had to be done outside of "production" overtime. And no time off for the first 1 1/2 months of the year. Management doesn't have to work the additional overtime, they get to take turns. Things just continue to get piled on, with more requirements than other centers, but our performance and stats for reviews compared to the other centers even though they don't have a team trained in as many areas as ours, so it's comparing apples to oranges and we end up on the losing end. We're trained to handle way more calls, but get paid the same as the others who aren't trained as much. If you want to have a life outside of work, I would think twice about applying. And if you do, think twice before voluteering for any special projects, it will probably wind up totally different that initially explained.
Customer Service Advocate (Former Employee) – Abilene, tx – March 7, 2014
A company that truly gets what Diversity is, and goes above and beyond then just the bare minimum requirements. The rules are a bit strict but you get used to it after awhile. Great benefits, bonuses, great work/life balance. Team leaders and management are very helpful. All employees are treated equally no matter which shift they are on. Management actually listens to employees and don't penalize people that bring up new ideas or refine the old ones. Over all a great company to work for.
CUSTOMER ADVOCATE II / PHONE (Current Employee) – Springfield, IL – December 27, 2013
A typical day includes answering between 40-50 telephone calls. Each call would require problem solving while providing amazing customer service. The phone call could require providing a benefit quote or adjusting a complex claim. The job is very stressful and requires a strict work ethic. I have learned the workflows, policies, and inner process of health insurance companies. My co-workers are a very tight knit friendly group who I could count on during any situation. Management is some-what lenient but, they must stick to the black and white processes of the corporation. The hardest part of my job is putting up with the ridicule and insults from the customers during the phone calls. Insurance companies have a some-what bad name and its easy for the callers to blame the person on the other end of the line. The most enjoyable part of the job would be the tight friendships I now have.
Healthcare benefits, time off, and pay
stressful invornment, short breaks, strict schedules
Medical Claims Examiner (Former Employee) – Abilene, TX – February 7, 2014
I loved doing the claims processing for medical claims on the Blue Cross Blue Shield of Texas side. It was detailed work and they gave not so good training once you reached the floor from the Original hiring and training you received upon employment. They lost their major account and brought in new business and with all the changes I was let go over production. They released a lot of employee's that couldn't keep up with the 15 plus accounts business wide. I would say it was a great company to work for they took good care of their employee.
Good break schedules, easy to talk to supervisors, gave comendation awards for those that were doing 100% quality, great benifits health, dental, vision, 401K
Strick on associating with other employee's, micro managed their employee's
This position was rewarding and not every day would be the same. The company believed in training, meetings and innovative ideas being shared. Additionally, if you helped the company save money, they would compensate a person for these efforts. Management at this company were fair, professional, personable and knowledgable. Co-workers all worked together as a team. We believed in helping each other in areas that one may be strong others could be weak. The hardest part of the job - the expectation were high and supervisors had many hats or shoes to fill. This company believed in recognition and continuious feedback. However, they gave us the tools to complete these evaluations on a on going nature - which made the annual evaluations easier.
the company truly believed in their employees being their highest asset and treated them as such, compensation and bonuses were given for hard work.
it was not out of the ordinary to work more than 50 hours a week to accomplish high goals.