Salary Is 20 Years Behind The Times!
Customer Care Specialist (Current Employee) – Olivette, MO – June 19, 2015
HDIS looks great on paper as an employer: voted one of the best in St. Louis Post Dispatch poll, local BBB award, biggest incontinence supply retailer, etc. HOWEVER, all of those accolades fall flat in reality because of HDIS' exceedingly low hourly wage, almost nonexistent raises, and workload of 3 or 4 different positions lumped into the Customer Service category, then conveniently not mentioned until you are already hired and in training. Calling you a customer service agent when you actually ALSO have to do collections, billing, inbound and outbound sales, and training others is called LYING BY OMISSION! And expect this job to feel like a commission-only position without the appropriate compensation. You will be competing for almost unattainable monthly bonuses, but mainly for things like bags of chips, dollar store-type gift baskets full of nail polish and key chains, and $25 Visa gift cards. The plus side of HDIS is how friendly and supportive your coworkers will be. Most of management is the same, but it's hard to give them glowing reviews when they are too lazy, for the most part, to do basic managerial duties like complaint callbacks. Yes, Customer Service reps do those, too. HDIS wants the benefit of mature, seasoned employees yet pays like a summer job for teenagers.
Great coworkers, excellent standard of customer service
Hourly wage is way out of proportion to workload and performance standards, pointless required activities like putting up juvenile team-building bulletin boards, dishonesty by HR