CUSTOMER SUPPORT ASSISTANT - LOS ANGELES
We are a lifestyle brand. Here at Headspace we're on a mission to get as many people in the world as possible to take 10 minutes out of their day, to practice a simple and easy-to-learn meditation technique. Our goal is to train subscribers to make meditation a life-long skill.
You’ll join our team of Customer Support Technical Detectives. The nature of this role is extremely varied, as you’ll be on the frontline of our customer support; helping look after our inboxes to which people email questions, feedback and technical queries.
You’ll work with the Headspace Customer Support Manager on a daily basis to solve any issues, and help communicate the customer point of view to the rest of the company.
You’ll need to understand the ‘content’ and 'tone' of the Headspace brand, and enjoy solving problems independently and creatively.
Previous customer support and online social media experience within the tech industry is also desirable, but not essential.
You're articulate and enthusiastic, with a great eye for detail.
You fit in a fast-growing environment. You're a self-starter with excellent problem-solving skills, and able to take on challenges and creatively deliver results.
You must be flexible and resourceful, and able to respond to diverse workloads while achieving the highest quality standards.
You're able to multi-task while working independently in a fast paced environment.
IF THIS ALL SOUNDS UP YOUR STREET, THEN WE’D LOVE TO HEAR FROM YOU!
This position is full-time and based out of our West Los Angeles office.
Applicants must have the legal right to work in the U.S.
Availability to start from early-mid September is required.
Please just send a ‘bit about yourself’ and your resume along with the role you're applying for in the subject line.
We'll aim to get back to successful applicants as soon as possible. Thank you.