About 90% of my day is spent on the phone, unless I have potential students to interview for acceptance. Prior to Heald College, I had 7 years of customer service experience, which plays a big role with what I currently do now. I've learned to become a much better critical thinker. Also, we are able to manage ourselves here. Management plays a big role in helping to motivate us to achieve our personal goals. As for my coworkers, this place (byfar) has some of the best people I've ever met, and that has been difficult to find. The most difficult part of this job is being on the phones for the majority of my day, but the best part is assisting students achieve their goals.