Front Desk Coordinator/Medical Office Receptionist
Health 1st Wellness Centers - Indianapolis, IN

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General Summary
This receptionist position is a fast-paced job which requires accuracy, the ability to deal efficiently and courteously with all patients. This positions success is based on outstanding organizational skills combined with above average multi-tasking abilities. The receptionist is responsible for keeping the patients informed of wait times and will inform the clinical staff of any patient issues. Collecting service fees, co-pays, demographic changes and scheduling appointments are daily functions, as well as managing incoming phone calls. There are several other duties which require the ability to work independently with detail-oriented ability. This position is full time with outstanding starting/ongoing pay scale (35k+ yr 1), (45k+ yr 2), a Mon-Thr work week with three day weekends off (Fri-Sun).

Essential Job Functions
Check-in and out each patient upon arrival and departure for their appointment. Update demographics and insurance information and enter new information in the computer. Scan insurance cards, picture ID, etc into patient chart. Attach incoming patient information and forward to physician or assistant per office policy. Perform all receptionist duties which include greeting all patients and visitors immediately upon arrival. Answer phone and take messages, forwarding in a timely fashion to provider or assistant. Schedule appointments, assist patients, staff, and physicians as needed. Post charges and receipts upon request. Take messages. Distribute all incoming faxes and emails to proper individuals. Other job duties as assigned by the Office Manager. Obtain cross training to assist with all clerical front office positions. Maintain front office supplies.

Required
High school diploma or equivalent.
Previous medical office experience and understanding of medical terminology preferred but not required. This can be a trainable position for a person with the required skills without medical office experience.
Excellent grammar skills.
Excellent customer service skills.
Computer skills and ability to use basic office equipment.
Clear understanding of HIPAA.
Ability to prioritize work load and multitask.

Reporting Relationships
Reports to Location Manager

Has no responsibility for supervising the work of other employees.


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