Health Care Service Corporation Employee Reviews

Found 131 reviews matching the search
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Slow decline since ACA
Learning & Development Consultant (Current Employee) –  RemoteMarch 20, 2017
The corporate culture has had to shift to more of a for-profit mind set since the Affordable Care Act put the pinch on finances. Widespread layoffs occur regularly (about every year). Things have become more political here. The work life balance is still great. Most areas allow some form of work from home and understand a flexible schedule to meet family needs, although this seems to be dwindling.
Pros
focus on employee wellness and work life balance
Cons
culture is becoming more political by the minute
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Just ok
Customer Advocate II (Former Employee) –  Naperville, ILMarch 13, 2017
Naperville office is not the best representation of the company as a whole. The management in this office was not the best and they weren't helpful to try to get you to the next level.
Pros
Great Company, good benefits
Cons
Low pay, poor training
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Great benefits, lot's of ongoing changes...
Desktop Support Supervisor (Former Employee) –  Downers Grove, ILMarch 3, 2017
I worked for HCSC for over 10 years and I had great experience with my teammates and management. The company offer flexible work hours in some departments and it's dedicated to improve work-life balance.
Pros
Benefits and salaries are competitive. Career growth opportunity for young people is great.
Cons
Outsourcing jobs to India, Diversity disappeared to cut the administration cost, Lower cost comes first before a high quality in professional skill and knowledge in IT, Long employment over 10-15 years seems discouraged especially for IT
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Horrible Experience
Senior Implementation Analyst (Product Manager) (Former Employee) –  Chicago, ILMarch 2, 2017
Horrible Experience - dont go there, unless your are sure. No training, no support. I would never go there again for a million dollars. My experience was incredibly sad.
Pros
good benefits
Cons
horrible leadership
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Its What you make it
Administrative Assistant (Current Employee) –  Chicago, ILFebruary 27, 2017
Its a company where Nepotism runs deep. Depending on who you are and where you are positioned in the corporation you could go far. Due to Outsourcing the company's morale is low and declining fast. at one point this was a great company to work for, now not so much.
Pros
the ability to work from home
Cons
Insurance proces
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A Purpose-driven organization
Vice President of Operations (Current Employee) –  Chicago, ILFebruary 22, 2017
An organization that is highly focused on it members, and that has many long-tenured employees. As a non-for-profit mutual company, it is focused on performance, but is not tied to the quarterly performance cycle that drives many publicly traded companies.
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Lots of opportunity; Great training
SDG Implementation Analyst (Current Employee) –  Richardson, TXFebruary 8, 2017
Health Care Service Corporation is a great place to gain experience in the managed care industry. There is a lot of opportunity in all areas of health insurance.
Pros
Great training
Cons
No work/life balance
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Great Place to work
Production Support Analyst (Current Employee) –  Richardson, TXFebruary 6, 2017
Great place to work, Learned a lot. Started off as a Computer Operator, running High speed Printing equipment and Inserters, moved into a lead position after a few years. I was promoted to Standards and procedures administrator, writing procedures and completing metrics. Currently, I'm a Production Support Analyst. I've been here 18 years and love it, unfortunately they made a business decision and my department is being affected.
The most enjoyable part of the job is the atmosphere here, the people are like family
Pros
Some Work from Home
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Productive workplace
Utilization Management Representative II (Current Employee) –  Overland Park, KSFebruary 1, 2017
Currently employed and no complaints a typical call center. The company has great benefits- medical, dental and vision with affordable premiums.
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Great people makes it easy to come to work!
Sourcing Advisor (Current Employee) –  Chicago, ILJanuary 30, 2017
HCSC has a really good culture that embraces work life balance. This is my third corporation I have worked for and this one has been the best with benefits and how they treat their employees.
Pros
Work/Life Balance, diverse population, plenty of Business Resource Groups to join
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Great team of people
Senior Systems Software Programmer Specialist (Current Employee) –  Chicago, ILJanuary 22, 2017
I work with a great group of people. We are all dedicated to making sure systems are available and new applications roll out quickly and stable.
Pros
Availablilty to work from home and time compansation for long hours
Cons
You are allowed work life balance as long as it fits into the company schedule
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Great company, lack of leadership.
Enterprise Shared Accums Claims Examiner (Current Employee) –  Marshall, TXJanuary 19, 2017
My first employment with BCBS was as a claims processor. I spent most of my time training new hires and helping with organization of classes.
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Good company to work for with excellent benefits.
Systems Analyst (Former Employee) –  Chicago, ILJanuary 18, 2017
The company values their employees, and supplies extensive training to all their employees. The company also rewards employees with excellent benefits.
Pros
excellent salaries
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Hcsc
Customer Support Specialist (Current Employee) –  Waukegan, ILDecember 30, 2016
Upper management utterly clueless. Currently (Fall 2016) in process of outsourcing over 70% of IT workforce. Arbitrarily retaining employees for permanent or contract work via the vendor.
Pros
Benefits
Cons
Short-sighted upper management
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Great place to work
Technical Lead - Innovation Engineer (Current Employee) –  Chicago, ILDecember 2, 2016
HCSC is a wonderful place to work. Diversity is a key with HCSC, all the employees work well together, and very are professional.
Pros
Allowing out team to the freedom to innovate, create new opportunities in improving productivity in enterprise
Cons
No break rooms with the amenities of Microwave, refrigerators, etc.on each floor.
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Great place to call home. Politics may be leading private health insurance down an unfavorable road.
Retail Market Operations Coordinator (Former Employee) –  Springfield, ILNovember 23, 2016
Health Care Service Corp has maintained a solid position in the health care industry. The future of the industry may be uncertain but HCSC will be strong as long as there is still a market for private insurance.
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A challenging and fast-paced environment.
Customer Advocate II (Former Employee) –  Marion, ILAugust 27, 2016
Typical daily tasks provide development of interpersonal skills, customer service skills, multitasking, and becoming comfortable in a fast-paced environment.
Pros
The company cares about employees' health and wellness.
Cons
The callers can be very rude sometimes.
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Great Company to start or continue your career
Customer Advocate (Former Employee) –  Tulsa, OKJuly 23, 2016
HCSC is an awesome place to work. Everyone is like family. Management really takes the time to make sure that the employees know that they are appreciated. Benefits are great and there are many opportunities available to advance your career.
Pros
Benefits, work environment
Cons
sitting all day
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Nice pla ce to work
Java/J2EE Developer (Current Employee) –  Richardson, TXJuly 7, 2016
good environment,nice place,nice colleuges,perfect place to study dont miss it if you get a cahnce to work over tyhere
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Busy job and challenging.
Customer Service Brokerage Division (Former Employee) –  Downers Grove, ILJune 27, 2016
Start of day listen to all voice mails and read all emails. Set up accounts for renewal including paperwork. Attend all required meetings. Handle phone inquires and claims/benefit questions. Update accounts renewals. Assist assigned Account Executives. Work with co-workers and process their renewals as required. Other assignments as required. Learned entire process for expediting insurance renewals, handling claims and benefit questions, uploading membership information on corporate intranet system, creating paperwork on corporate software, reviewing brokerage contracts and miscellaneous functions pertaining to the job scope on other assignments as required. Management was effective and efficient. Co-workers mostly cooperative and helpful during peak renewal periods. Most difficult part was keeping up during peak renewal seasons without compromising quality. Enjoyable part of job was staying busy and being constantly challenged to keep up with fast changing health insurance environment.
Pros
Great benefits.
Cons
None
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Overall rating

3.5
Based on 133 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
3.7
Job Security/Advancement
2.9
Management
2.9
Culture
3.3

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