Director of Client Services
Health Design Plus - Hudson, OH

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The Director of Client Services will be responsible for the management of HDP’s Client Services Department and will assume a key leadership position within the organization. This individual will serve a pivotal role in providing strategic direction for the HDP account management team, while maintaining direct client management responsibilities as needed.

Key Leadership Responsibilities:

  • Manage, coach, and support the development of HDP account managers
  • Oversee the creation & maintenance of a specific strategy & action plan for each client
  • Track client satisfaction & execute client reference-ability process
  • Collaborate regularly with other internal department Directors
  • Find and close new revenue opportunities within existing client base
  • Understand client business needs, participate in solution development & effectively communicate solutions
  • Monitor & track performance against client-specific service level agreements

Key Client Responsibilities:

  • Own & manage select client relationships
  • Work with a multidisciplinary team to meet the goals mutually established with the client
  • Monitor client data and lead the internal process of continuously improving performance in those areas that matter to the client (e.g., trend management, member satisfaction)
  • Maintain appropriate contact with client to monitor success of the Company’s performance, and to assess future revenue opportunities with the client

Qualifications & Requirements:

  • Experience in the health benefits administration industry is mandatory (7-10 years minimum)
  • Track record of success in managing self-insured clients with 1,000 or more member lives & complex needs
  • Management experience preferred, ideally in Client Services or related area
  • Demonstrated ability to form & maintain positive internal & external relationships
  • High level analytical abilities
  • Above average Microsoft Office skills
  • Bachelor’s degree. MBA a strong plus.