Good co-workers; company motivated to improve healthcare.
Pros: good benefit package and salary. company cares about employees.
Cons: poor communication between departments, company has had to lay off 70% of workforce in last few years.
Health Dialog provided coaching for client's healthcare members. My department reported on the results of this coaching to qualify value to client. I was responsible for 15 clients; reports were produced and QC'd daily, weekly, monthly, quarterly and yearly. Also interfaced with Analytics and Developers to ensure code was producing accurate results. Reports were distributed via email or uploaded to FTP site or directly posted to client's website. Met on a weekly basis with other departments (i.e., Quality Assurance, Reporting Systems, etc.). Kept SOPs (Standard of Procedures) up to date. Gained much knowledge of MS Office applications (Word, Access, Excel, etc.). Managers were very supportive. Co-workers were intelligent, hard-working and team players. Hardest part of job was poor communication between some departments which led to misunderstandings. The job was challenging and interesting.