Main Receptionist (Former Employee) – Naples, FL – June 17, 2015
I totally enjoyed working for Health Management Associates. I was the first person all visitors seen first, so a good impression was always required. I loved the interaction of different personalities daily.
I worked on the executive floor so greeted prestigious clientele, as well as answering the switchboard for 70 hospitals in 15 states.
Maintained awareness of corporate changes and media issues to effectively route up to 20 calls at one time.
Co-workers were always willing to help out when needed.
The hardest part of my job was calming irrate customers and doctors.
Great perks, provided with coffee, all types of medications such as Advil, Allergy relief, Lunch almost daily
I couldn't leave the switchboard without a backup, sometimes needed to just have a break, other associates were busy and i would have to wait for breaks
Worked in collaboration with patient, families, physicians, nurses, social workers, bereavement support counselors, pharmacist, chaplains, and volunteers to provide an individualized treatment plan and a peaceful transition. I enjoyed time spent with patients and families in answering their questions and concerns, and providing comfort and reassurance thereby.
Service Desk Analyst (Former Employee) – Naples, FL – February 19, 2015
Hostile, predatory work environment. Hostile and malicious management. Under federal investigation for alleged billions of dollars of overbilling, duplicate billing, etc… the list is long. After 60 Minutes did a documentary on the company, the work environment went steadily downhill. The company sold out to a much larger company, and then most of the upper management fled the country or went into hiding. The only reason I stayed with the company so long was because I honestly cared for our patients. The Compliance Department had to be involved with the ever increasing maliciousness, and degrading work environment. When they refused to investigate multiple serious allegations of the associates, it was time to leave. Working for such a broken company was a great experience though. I have so much experience in fixing things now. If I had worked for a well-oiled organization, I would not have gained so much experience. Daily, I worked long hours, under extreme stress, well above my pay scale. Whatever does not kill you makes you stronger.
Human Resources Director (Former Employee) – Winder, GA – December 22, 2014
Barrow Regional Medical Center & Health Management Associates (bought out in January 2014 by Community Health Systems) was an excellent company to work for. They offered competitive benefits to all of the 60 plus facilities throughout the Eastern United States.
I worked with a really good group of people through good times and bad times. We worked as a team and helped each other when someone was in need of assistance. There were days when we would laugh, cry and be silent, but whatever the case we worked well together. The hardest part of my job was listening to my clients' describe how their disabilities affect them on a daily basis, by the end of the day we all would be mentally tired.
Manager (Current Employee) – Mooresville, NC – May 21, 2014
good place to work pay could better Taken over by CHS great leadership team here good hours. very team oriented this office was part of corporate, not the hospital easy to learn about the Revenue cycle here.
Scripting Analyst, Information Technology (Former Employee) – Fort Smith, AR – May 20, 2014
Our leadership team at HMA truly cares about each individual; they work hard on employee retention by keeping up morale. They achieve this by having many committees each led by different individuals in the company, that assist in party planning, community charity, and office improvement.
new office equipment / building ; discounted gym membership
I had oversight of the risk management programs of the hospitals and their affiliates such as physician practices, SNF's, ALF's, Hospice's, and other outpatient facilities within the divisions I was assigned to (from 11-23 hospitals depending on the year). Each hospital had it's own risk manager. I provided guidance to the risk managers and facility management and C-suite staff for risk issues including regulatory issues, claims management, and legal concerns. I enjoyed working with the diverse groups of people in these organizations in providing training from large groups to 1:1. I traveled to the hospitals with the greatest need often requiring a short notice schedule change. The hardest part of the job was getting some management staff to understand that even though people make mistakes, the mistakes are often caused by process failure that we need to address. This was probably the biggest challenge (and also most rewarding) part of the job, that is when I was able to impart understanding of process change to the key players who were able to see and implement positive change in their organizations. I learned that no organization is the same, that each has it's own unique culture that needs to be understood by it's stakeholders to work with it to effect positive change.
positive work environment, well received by facilities and staff
I joined HMA approximately 4 years ago and it didn't take me long to learn that the only way to advance was to be a part of the good ol' boys club. You would think with a company this large that they would promote from within or there would be a fair chance of advancement but I didn't find that at all. It's not all bad, I have worked with a lot of great people here over the years. Retention was just not their focus. It wasn't their focus when it came to employees, physicians or hospital management. Working at the home office there was no formal policies, or review structure, and absolutely no compensation based on merit. On a good note they were a very family friendly company, and focused their company benefits and beliefs from their Christian company background. As I mentioned before I learned a lot but that was because I am the type of person to ask questions and research things on my own. The best part of this company was the associates that worked here and in the hospitals. Truly great people.