Innovative Customer Service
Customer Service Representative, Rancho Cordova, CA - July 15, 2015
My days at Heath Net begin with taking phone calls and assisting my other co-workers with any questions that need to be answered. Assisting my lead with any appeal and greviances that have been sent to our department. My management team is a wonderful team to work under they allow you to use your ideas to make work flow easier. The hardest part of my job would have to be when I have a member on the phone that is having a hard time and I cant solve the problem. The most enjoyable part of my job is that I work with a awesome staff and coworkers and that I get to help members in the heath care industry.