At the call center, there are various inquiries you receive from members, providers, and claims (if you are trained in claims).
Each inquiry has its own process.
Feels good to know exactly how to handle the issue, and solve it. If you don't know how, they have a quick line where you speak to more experienced representatives and supervisors that walk you through the process.
Co-workers were easy to get along with.
Hardest part of the job is keeping track of new procedures for certain inquiries that pop up on your work email almost every other day, but they are updates that make the process quicker.
Most enjoyable part is when you get to help someone on the phone who is very appreciative.
Good pay, good benefits.