Pros: company wide events including heart walk, yearly appreciation events
Cons: health benefits are just "okay", compensation should be reviewed for an increase especially for those obtaining more expertise
During a typical day I would answer 50-90 calls from members and brokers depending on the volume of calls coming in. This position was in a premium billing/enrollment call center for individual health insurance plans. The management team that I worked under was pretty excellent! They were always on top of new developments.
Anytime you work with customers you run the risk of speaking to irate people. This comes with the territory of a call center, and I would say this was the most challenging part about the position.
The best thing about the position is getting the opportunity to explain health insurance to customers who can be very unsure and confused about how everything works. I enjoyed speaking to them and experiencing that moment where everything "Clicked" for them.
Some of the biggest things to know going into a position with HPS: you should always strive to meet ALL your metrics (number of calls per day, adherence, call quality). Obviously when you're first starting out there will be a grace period for you to adjust. After a couple months they will expect you to meet metrics. Also, you should know that they take punctuality and attendance pretty seriously. As long as you are on time and present when you are supposed to be, you won't have a problem!