Front Desk Receptionist (Current Employee) – Houston, TX – September 26, 2016
very paced office with heavy patient load, translating, scanning paperwork into patient files, answering telephones, setting appointments, dealing with irate patients, but no management involvement. I enjoy my job working and dealing with patients trying to satisfy them to their fullest
Patient Services Representative (Former Employee) – Aurora, CO – September 10, 2016
A typical workday: to start off, I did not have a computer to carry out my duties ( finally got one in the 4th week of employment), I was expected to learn by watching only. Helping people was the best part of the job. I agree with another former employee. ONCE YOU ARE ON YOUR ASSIGNMENT THE RECRUITER DOES NOT BOTHER TO SEE IF YOU HAVE ANY ISSUES OR CONCERNS. The recruiter does not return emails, phone calls or anything. How true they only care about their contract with the company. My co-workers not so great: they enjoyed reminding me how much they knew and how little I knew. I was also told I would be paid mileage to go work at different locations: did not happen. Do not work for this staffing company, I have worked with way better ones.
no structured training or access to computer to carry out my duties effectively
"Some" wonderful co-workers & always had food to eat
Patient Service Representative (Former Employee) – Harvey, LA – July 2, 2016
The days were really busy, high volume, fast paced at times, It could have been a really awesome job IF two of the managers were mature, trained properly and didn't show favoritism. Most of the co-workers were awesome, they had some of the same complaints as I did while working there. It was a revolving door, with some quitting and others fired. Management micromanaged everything, you couldn't get a proper break, don't even think about going outside for a quick break after working 4 hours. Managers didn't speak! I agree with a previous review, long periods of sitting, it was forbidden to get out of your chairs, it was once mentioned in a meeting to keep us sitting that they're trying to put diapers on us. That was very tasteless! Getting the numbers was the only thing that mattered, they made more money, but not us. Once you get the job thru the recruiter, they WILL NOT contact you back if you call them with a question or a problem. NO THEY DID NOT RETURN YOUR PHONE CALLS....
Care Coordinator (Disease Management) (Current Employee) – Tualatin, OR – June 19, 2016
APS Healthcare interested in employee concerns and suggestions. Typical workday individually responding to 40+ incoming televox calls. This automated system was removed and care coordinators were now responsible for making same number (50+) outbound calls to clients/day. Also collaborated with co-worker on establishing and maintaining state-wide provider resources list for Medicaid clients. Inform office and community-based staff of updates and problems.
Learned from co-workers their experience with state and community resources, C3, MMIS and SharePoint.
Customer Service Representative (Former Employee) – Orlando, FL – June 17, 2016
Do not waste your time with this company. As said before, once the recruiter gets you in the door, then you never hear from them again. I repeatedly called, lvm, texted and emailed my recruiter and only then did he reply. They do not have your back if anything happens with you, they are only worried about their contract with the company. I did what they asked me to do on the job and then when something happened in the office, they disappeared and pretended they didnt know me. Totally disappointed in the treatment I was shown by my recruiter and whole staffing agency. Very unprofessional and just looking for that next candidate to boost their numbers. Run away as fast as you can!!!! They promise that you will get hired after 90 days. wrong, I was there over a year still at temp status. Such a lie!!! Shame on this company
Recruiting Consultant (Former Employee) – Winter Park, FL – May 20, 2016
Fun work environment, Office is cubicle and phone setting. Love the coworkers. Very numbers based, fast paced, micromanagement. Quantity over quality, 50+ phone calls required daily, 10+ candidates needed to be submitted weekly.
Prior Authorization Pharmacist (Former Employee) – Las Vegas, NV – April 30, 2016
Working with HealthCare Support System/United Health Care had been a good experience especially in gaining knowledge in processing the prior authorization of prescriptions. Exchanging and sharing clinical knowledge with other pharmacists.
During placement for a position through this company is the only time you will be reached by your recruiter. Once you are placed your recruiter disappears and does not return calls when you may require assistance. The company I was placed with was sub standard as well. The company had horrible management, no organization, very catty, used favoritism, un-ethical practices, unrealistic goals, toxic and juvenile work environment. The company had a very high turn over rate indicating there may be a problem with mid and upper management. Instead of taking a look at their team and it's operations, management continued to blame and dismiss their employees in a humiliating manner in the presence of several other co-workers. My advice is to be very cautious when considering working with this company and to do your research on the company they want to place you with as well.