very nice company they always did fun activities for employers, very busy, always high call volmue
Customer Service Relationship Specialist (Current Employee) – Madison, WI – January 31, 2015
Typical work day is logging in, Set in ready and 1st call you get you just assist the patient as needed, such as: Calling to see if dr accepts new patient, Help patient finding new dr, dental, eye place, saving patient to database, making new appt, verifing insurance..ect
What I learned is that each call is different, just be yourself, also socialize with the caller a little
Management is okay but can improve, sometimes when I find myself lost or on a difcult call the teamleads are hard to find, they all take lunch at same time which is hard if needing help.
Healthgrades is a pretty big company so you work with alot of people don't know many cause I'm usually in my cube.
The hardest part of the job is getting a angry patient that want to speak with managment then you go to your team lead which then they tell you what to tell the caller when the team lead should assist the angry caller themselves.
The most enjoyable part is they really help you with a schdule that works for you, also they do alot for their employees, such as drawings, top agent of the month, pizza day, buy lunch on busy days or week. which is niece cause when you have happy employees who like their job then seems they have a better chance staying with the company for awhile
hours, pay, free lunch, open gym
the drive, no camera's, no coaching, all team leads should be on the same page