Caring, collaborative environment.
Pros: great benefits, great cafeteria, great culture, great people
Cons: parking lot
I supervised a team of 7 medical underwriters and 4 assistants [union]. I loved my team. They were all hard-working and took pride in their roles. I was there for them, they knew that. I had an open door policy and handled all staffing issues, conducted quality audits, quarterly and annual reviews as well as coaching efforts for union staff that needed guidance. My job was great and I was sad that our department was dissolved [due to the Affordable Care Act aka: Obamacare]. Each day was different. I had multiple tasks and projects going on at once and that is the way I like it! I earned respect from my team. I lead the endeavor to move my department to a paperless environment which was executed successfully, reducing TAT's by 1/2 and increasing productivity by 30% while still maintaing quality. That is huge! During the last 2 years prior to our demise; I created a spreadsheet for the team to use for case pricing and documentation of which Actuary took and added some algorithm data. This was done due to the sunsetting of our old database and functionality. This allowed my team to continue current processes with minimal interruption to the team; quality, TAT, production with little or no cost to the company. I was the SME [subject matter expert] for the new system that was to be implemented after I was gone.