Member Relations Representative (Former Employee) – Philadelphia, PA – February 19, 2017
I worked in Member relations for 2 years, the worst two years ever !!! The company as a whole is unorganized and no one cooperates with each other. The management is like the Mafia if you don't kiss up or are related to someone in management you're going to be miserable. Pay wasn't too bad but it doesn't make up for the job atmosphere and dealing with their rude customers !!! They make it seem like they are all for your advancement within the company but that too is only reserved for their favorites. Even if you're qualified for the positions your applying for in other deoartments.
LPN (Former Employee) – Saint Paul, MN, Woodbury, Mn – February 7, 2017
Due to reporting several safety concerns to the St. Paul clinic management that resulted in medication errors by several emoloyees with overbooking patients, I was targeted. I moved to the Woodbury clinic but was told THE TARGETING WOULD CONTINUE because "we talk" by management! My concern for patients right to safe quality care vs management budgeting was a battle I lost. It was THE REVENUE IN OVERBOOKING that put our patients safety at risk!! The employee befits were very good but the lack of passion for quality and safe care by management was why I left. May God Bless Health Partners!
The St. Paul Clinic primary care MANAGEMENT is the worst. High turnovers and loss of good employees.
Customer Service Representative & Consultant (Former Employee) – Bloomington, MN – December 5, 2016
Our team works well together. I like that i'm not micromanaged like previous jobs that I've had. I like finding solutions for people and this is a great work environment. We focus on providing great customer service to members over the phone and every once in a while we just cannot help anyone but we try our best every time. I learned that patience is the key to success and listening to people when they call in.
Manager, App. and Systems Management (Current Employee) – Philadelphia, PA – November 16, 2016
Manager of 5 Systems Analyst in an Application Management environment. Typical day involves systems configurations, testing, issue resolution. Work with great team of experienced analyst who support the core medical management, and workflow applications.
Receptionist/Customer Service (Former Employee) – Bryan, OH – October 14, 2016
This was a terrible place to work. Knew I had no experience going in but expected me to know all info after a couple of weeks. There was a lot to learn. Management only stuck up for each other did not really care about employees. Walked around on egg shells all the time. When you asked for help always got a nasty remark from management. Other employees were great in helping each out other out but that only made management mad. You got the help wherever you could since management never seemed to care. Management was also very judgmental about patients. Knew from day one this job was not going to last.
Lab Assistant/Phlebotomist (Current Employee) – Saint Paul, MN – September 23, 2016
This company may have good benefits but that is about it. They work you to the bone and make you feel bad when you need to call in sick for your child or even if you are sick. They are also so understaffed that patients get upset at us when they need to wait for longer then 5-10 minutes. There is also a lot of bullying from managment and other co-workers. It's a very negative place to work and I don't recommend working there if you are at all newer to the field or job and need extra training.
Pay and benefits
Negativity, overworked, bad managment and lack of training.
Do not work in patient accounting! Its immature petty drama. Management is a joke,,union is a bigger joke,,,....No support from supervisors or union, Long term employees get forced out,,.Age discrimination (former hp employees why are you not looking into lawsuit??????? ) Hp suspended an employee for forging a doctor signature twice for narcotics. ....Yet they terminated a 20 year employee for failing an audit......(But hey..,They audit us for training purposes not a discipline tool....Lol J*
LPN (Current Employee) – Hampton, VA – December 6, 2016
This is not a full time job ! you get paid per pt so if a pt cancels you loose money. No health insurance. No mileage. Patients live too far apart. They supposed to be home bound but they are never home. Not a good company.
quality control medical records (Former Employee) – Michigan City, IN – March 13, 2017
I really enjoyed working there. The other employees were very nice and great to work with. The mangers were very helpful. I learned a lot working there and would still be there if they had not down-sized.
Coding Supervisor Surgical Services (Former Employee) – St. Paul, MN – September 10, 2016
HP has great leadership and great employees. It is a collabritive environment where other employees will help you if you have questions or having trouble completing all tasks. The hardest part of the job was making sure you have all the current charges in an processed timely. HP is into technology and I think ahead of many other organizations that I have worked for, so that was always interesting to see how a team member would come up with a better way to do something. HP also liked employee input on bettering the organization.
lots of learning opportunities and many various jobs you could advance into
Member Relations Rep (Former Employee) – Philadelphia, PA – December 11, 2016
A typical day of work consisted of answering the phones. Co-workers were great to work with. Management for the most part would bend over backwards to assist you. Hardest part of job was dealing with difficult callers.
Health Coach/Medical Assistant (Current Employee) – Kenton, OH – March 9, 2017
Not a very friendly place to work or to receive medical care. Very stressful working here and the hours are awful. Coworkers are lazy and never help each other. The office is a wreck papers everywhere.
Medical Office Assistant (Former Employee) – Arden Hills, MN – November 6, 2016
HealthPartners has a great training program, which makes the job that much easier to perform. They offer top salary and amazing benefits. Once you are part of the HealthPartners company you have every opportunity for advancement.
Former employer (Former Employee) – Minnesota – September 6, 2016
Stay well away. Toxic work place. Management being the major issue allowing the bulling to go on from supervisors. If you get singled out by your supervisor do not expect the union to help you and you will be terminated. Work place bulling is alive and well in the company.
Project Coordinator (Former Employee) – Saint Paul, MN – November 14, 2016
Working at HealthPartners, for almost 13 years in a variety of roles I worked with many different people in the organization. HealthPartners fosters a great environment for community volunteerism and involvement.
The most rewarding part of my last job was being able to help the customers and really knowing all parts of healthcare. The hardest part is the current state of the insurance status for a lot of people and trying to talk through options and help them the best I could when there was not really a whole lot of other options. I did learn that really listening to our customers can often times just be what a person needs, not to be dismissed or passed off to another person but to take that caller whatever they are calling about listen not just transfer them or give them another phone number but rather help them resolve their concern. You never know how many calls it took them to get to you or what kind of day they are having.
Pharmacy Technician Assistant II (CPHT) (Former Employee) – Bloomington, MN – August 18, 2016
We couldn't help out our co-workers and no communication from manager or leads. Upper management from other areas were great. The hardest part would be the lack of support from leads and manager. leads would belittle you and talk down to you.
Pay & Benefits
No communication from managers and leads, breaks too early or too late