POSITION TITLE: Customer Service Representative
REPORTS TO: Director of Customer Service
STATUS: Union; Non-Exempt; Full Time
A dental Customer Service Representative receives, investigates and responds to all customer inquiries regarding dental plan coverage, status of claims and provider information.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Include the following. Position Description may change as business conditions change.
Talk with customers by phone concerning dental plan coverage issues.
Input comments regarding customer issue and relative data into the database.
Call customers when necessary to advise on next steps and/or inform of resolution.
Handle irate customers in a professional manner.
Obtain customer feedback information
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High school diploma or GED
Basic computer and keyboarding skills.
Knowledge of dental procedures and terminology a strong plus. Excellent communication skills. Good grammar, voice and diction. Bi-lingual English/Spanish/Russian/Cantonese/Korean. Excellent customer service skills (friendly, courteous and helpful).