Customer Service Representative- Bilingual
Healthplex Inc. - Uniondale, NY

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POSITION TITLE: Customer Service Representative
Bi-lingual English/Spanish/Russian/Cantonese/Korean

REPORTS TO: Director of Customer Service
STATUS: Union; Non-Exempt; Full Time

SUMMARY:
A dental Customer Service Representative receives, investigates and responds to all customer inquiries regarding dental plan coverage, status of claims and provider information.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Include the following. Position Description may change as business conditions change.

 Talk with customers by phone concerning dental plan coverage issues.
 Input comments regarding customer issue and relative data into the database.
 Call customers when necessary to advise on next steps and/or inform of resolution.
 Handle irate customers in a professional manner.
 Obtain customer feedback information

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:
High school diploma or GED

COMPUTER SKILLS:
Basic computer and keyboarding skills.

OTHER SKILLS:
Knowledge of dental procedures and terminology a strong plus. Excellent communication skills. Good grammar, voice and diction. Bi-lingual English/Spanish/Russian/Cantonese/Korean. Excellent customer service skills (friendly, courteous and helpful).


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