HealthPlex Employee Reviews

Showing all 45 reviews
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Terrible company
Analyst (Former Employee) –  Uniondale, NYMay 1, 2017
Upper level management is never on the same page.
Incompetence is looked upon better than intelligence.
Raises and bonuses are terrible.
Human Resources completely ignores confidentiality.
Force employees to doctor reports, data, etc.
Pros
none.
Cons
everything.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Enjoyed working with a great group of people.
Business Development Manager (Former Employee) –  Uniondale, NYApril 26, 2017
Great people and product. No real room for growth or for advancement within the company. The management team was great for the first 4 years then changed.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Healthplex
Customer Service Representative (Former Employee) –  Uniondale, NYApril 13, 2017
This is a good job is your looking for a call center position its good to get your feet wet.Members sometimes feel entitled and take it out on you. it could be a little frustrating at time getting a day off is easy
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive work environment with plenty of room for growth
General Administrative Assistant (Former Employee) –  Long Island, NYApril 6, 2017
Every morning I would walk into work and be greeted by my fellow employees. Co-workers were very nice and easy to approach about work questions. I enjoyed my experience at Healthplex
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Strict Polices - Not Enjoyable - Salary is not commensurate with experience
Customer Service Representative (Current Employee) –  Uniondale, NYFebruary 9, 2017
Very stick policies - tough environment. 15 minute breaks - 30 minutes lunch breaks. Company is not a enjoyable place to work. Upper management is another issue in itself. 20cent raises shows how much you care about your employees.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Simple work environment
Child Care Worker (Former Employee) –  Fairmont, WVJanuary 11, 2017
A typical day at Healthplex consisted of clocking in communicating with fellow co-workers and opening the daycare for the day or closing the daycare at the end of the day. I learned how to deal with highly stressful situations and remain in control. Management was very professional. Co-workers were mostly located at the front desk. Working in the daycare was normally a single employee's job. The hardest part of the job was managing the amount of children ranging from new born to twelve years old. The most enjoyable part of the job was the joy on the children's faces when they were happy and when the parents were also pleased.
Pros
decent pay, good work environment
Cons
short breaks
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Challenging
Customer Service Representative (Former Employee) –  Uniondale, NYOctober 18, 2016
Must be able to sit for long hours. Receive at least 70 calls a day.
Must customers are challenging and hard to deal with. Pay is great and promotion is quick if you exceed standard.
Pros
Job advancement, great pay.
Cons
Constantly on the phone.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great employees
Customer Service Representative (Former Employee) –  Uniondale, NYSeptember 11, 2016
Healthplex's greatest asset is it's service oriented employees! What a great team of dedicated professionals.

Service members and providers utilizing Healthplex dental benefit plans.
Pros
Excellent team of service oriented professionals
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Nice clean pleasant place to work with friendly co-workers and customers.
Lead Technologist (Current Employee) –  Brookville, INAugust 29, 2016
I love working at this place. It is a newer building that has modern equipment and is kept very clean. The people are friendly and competent. Is is located in a rural area and our volumes are low. Unfortunately, this had led to services being taking away and low job security.
Pros
Friendly people, nice facility
Cons
low volume and low job security
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
an interesting place to work...
MEMBER SERVICES REPRESENTATIVE (Former Employee) –  Uniondale, NYAugust 17, 2016
The location was great however the breaks / lunch was short. There is a lot to remember and you must be able to retain info at a fast pace. If not they will terminate you fast.
Pros
good benefits, alot of info given
Cons
micromanagement all the time
Was this review helpful?YesNo1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Learn a lot of skills but very robotic environment
Customer Service Representative (Current Employee) –  Uniondale, NY 11553August 17, 2016
Healthplex educates you on the dental industry and how to assist members on the phone. You can move up to different levels of customer service quickly if you can adapt. Coworkers are wonderful, no issues at all. Management could be better, lacking in communication and organization at times. Policies change all the time.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Robotic work, with apathetic management
Credentialing Specialist (Current Employee) –  Uniondale, NYAugust 15, 2016
Standard paperwork tasks, extremely repetitive and robotic. Management is highly favoring of nepotism. Do not recommend.
Was this review helpful?Yes2NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work.
Administrative Coordinator (Former Employee) –  Uniondale, NYJune 7, 2016
Lots of interesting work to do with a great management team. Good benefits and work hours. There is room to change departments and to move up if that is what you desire.
Was this review helpful?YesNo1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Healthplex-work experience overall
Customer service representative/Outreach dept (Current Employee) –  Uniondale, NYMay 10, 2016
I am a liaison to the members we so proudly serve. My mission is to assist members in every aspect of their dental insurance. Informing the member of their benefits and alternative services. I learned a great deal about policy and procedures and strong empathy. I learned how to keep my tone in a professional manner in time of sensitive needs. The hardest part of the job is trying to communicate to a person that may not understand the reason for a denial or why the person is not elig for certian services. I learned to be analytical and assist in an alternative manner if the member is limited. The most enjoyable part is helping people and to set them in the right direction and advise them on what to do next.
Pros
Great quality of life.
Cons
No room for growth.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Interesting
Outreach Representative (Former Employee) –  Uniondale, NYMarch 29, 2016
Co-workers helped one another out if something goes wrong and you need to have speed.

You work hard but you learn to communication among members with their benefits and be very polite.
Pros
Very patient Supervisor that never gave up on any of her trainees.
Cons
Short hours
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good Company
Employee (Former Employee) –  Uniondale, NYFebruary 15, 2016
Good company to work for although there is no room for advancement. Micro-managed in many departments. Good work life balance.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Typical high volume call center
Customer Service Representative (Former Employee) –  Uniondale, NYFebruary 2, 2016
Very very very very high turn over rate!!!!! Most the decent people either quit or are fired!!!!!

Prison like atomshere with people constantly looking over your shoulder, screens are monitored on your computer, only half hour lunch break, back to back calls.

Management is poor and extremely unprofessional
Pros
Training
Cons
Atmosphere
Was this review helpful?Yes2No2Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
fun but stressful
Customer Service Representative (Former Employee) –  Uniondale, NYNovember 5, 2015
healthplex overall was a great place to work. coworkers and management was great- upper management was terrible. don't ever get your hopes up for getting a day off approved- it will always be denied due to staffing. learned a lot overall and training was super helpful.
Cons
chained to desk, short breaks
Was this review helpful?YesNo2Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great work environent.
Customer Service Trainer (Current Employee) –  New York, NYNovember 3, 2015
A place to grow and develop, they treat their employees well and great benefits as an added perk. With free beverages and the opportunity to grow if you are a top perfomer, this is what make sthis company great.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
intersting
Customer Service Representative (Current Employee) –  Uniondale, NYSeptember 14, 2015
this company portrays a team oriented environment and its not.
very stressful and no room for growth.their lack of caring for the individual representative has the moral down.
Was this review helpful?Yes1NoReport

Want to know more about working here?

Ask a question about working or interviewing at HealthPlex. Our community is ready to answer.

Ask a Question

Overall rating

3.7
Based on 45 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
3.2
Job Security/Advancement
2.8
Management
3.1
Culture
3.2

CEO Approval

56%
16 ratings
Add your rating