Customer Service Representative Interviewer (Current Employee) – Laurel, MD – May 20, 2017
The immediate supervisors as well as the Call Center Managers were absolutely wonderful. Although there were a lot of turnovers in this position as an Interviewer, Upper level management as well as immediate management tried to maintain a level of professionalism, and a sense of team-work.
Hardest part of the job was sitting all day even though we were given two breaks and 30 minute lunch break.
Management staff did provide incentives for work performance as well as periodic breakfast, lunch or deserts which was very nice. All in all for me it was a pleasant place to work, and I will miss all of the supervisors and staff I came to know.
Free lunches and breakfast periodically, bonuses, and work performance incentives
Sr. HR Generalist/ IT Recruiter (Current Employee) – Nashville-Davidson, TN – April 25, 2017
HealthStream is an awesome place to work. The employees are supportive, fun, and easy to get along with. The culture is second to none. Where else can you go and Executives at the highest level actually know you by first name.
Interviewer (Current Employee) – Laurel, MD – March 13, 2017
A typical day at HealthStream is knowing there will be patients to speak with who have had good and not so good experiences at medical facilities. I've learned a lot more medical terms as well as become familiar with how more receptive some regions are than others to give feedback on experiences. Management at HealthStream care about you as an individual and do not see you as a number. By keeping that in mind, a more productive employee is had. The hardest part of the job is finding the patient being called for has passed away. The most enjoyable part of the job is knowing there is a sense of "family". Everyone greets each other with a "good morning" and really mean it when said. From management to cleaning persons, it does not matter your position. Everyone is seen as a person of value.
Interviewer (Current Employee) – Nashville, TN – December 8, 2016
Overall this is a nice place to work if you do not mind the repetitiveness, calling the patients trying to find out how their care was while they were at the medical facility or the ER isn't the issues but when they try and curse you out every now and then, it gets tiring. Honestly this job is like a full time/ part time job having to work everyday 6-10pm and saturday from 10-5pm can be difficult while your in school. Its very hard for them to keep people there because of the kind of what you are doing and the pay rate doesn't match. Its very boring in a cubical on the phone calling people all day.
Calling patients to do a survey about their experience at hospitals. My co-workers are great people to work with. Everyone had their own cubicle and everyone did their own work. Everyday was different, because i will speak with different people who spoke in English ad Spanish.
I enjoy being able to call recently discharged patients to hear their experience about their hospital visit/stay. Survey results help to improve quality care in hospitals and to seek what areas each hospital needs improvement in. I admire being able to include the patients opinions based off their experience.
Very encouraging atmosphere. Lots of professional behavior.
Typical work day included collections on 60-90 day accounts. Reconciling A/R and monitoring individual accounts to make sure payments were posted correctly. I learned considerable about managing a large portfolio. My direct supervisors were supportive and very knowledgeable of our system and our product. The hardest part of the job was the detailed research in making sure that the customer's statement was accurate and current. The most enjoyable part of the job was when the customer was satisfied and our aging was above the industry's median.
Call Center Interviewer (Current Employee) – Laurel, MD – January 19, 2016
Working at Healthstream is not only conducting calls to get feedback about the experiences of patients to help the hospital and/or facilities out. We want to provide the reassurance that they are heard and express any feeling whether is the gratitude of saving ones' life and the negative treatment. The hardest part about the job would be that the time will go slow because you not getting participant to conduct the interview and you get people that can be agitated and aggressive on the phone. During those time you need to maintain in control, polite, and professional. This is a close knit community that want to see everyone succeed, they are kind-hearted and make the time enjoyable. This job is flexible whether you want to be part-time or full-time they willing to work with your time and they are great rewards if you work really hard.
Call Center Representative (Former Employee) – Laurel, MD – January 18, 2016
assisted customers by effectively solving customer disputes .accurately captured customers information.conducted surveys to get feeback from patients for better quality and assurance. provided customers with additional information.
Interviewer (Former Employee) – Laurel, MD – November 16, 2015
Depending on what month your in, you might have to work outside either in the freezing cold or burning heat of summer. You can work as hard as you want to change positions, doesn't mean you get a pay raise.No in store discounts.
Get occasionally hit on by construction guys
They work you like crazy without proper appreciation