National Care Coordinator (Current Employee) – Columbia, MD – July 19, 2016
Since this was a new start up program, there were many changes along the way that have led to a wonderful program helping patients all over the country. Each day was jam packed with meeting patients in different PCP offices, creating care plans and weekly calls, but this frequently led to long hours due to the case load. The most enjoyable part of the job was seeing patients change long term unhealthy lifestyles, improve their chronic conditions and bend the overall cost curve.
Groundbreaking program helping many people improve their health
ENGAGEMENT SPECIALIST (Current Employee) – Bellevue, WA – July 17, 2016
Since I started two years ago, the company has gone through a lot changes. Since October, they have had a new CEO who is trying to put his stamp on the company. This has cause a lot of growing pains as they are trying to make the company more profitable. This has resulted in a large amount of turnover and a toxic work environment.
Free gym membership
They are far behind most business when it comes to working remote.
Engagement Specialist/Engagement Specialist Lead (Current Employee) – San Antonio, TX – May 26, 2016
Healthways is in my opinion a good paying job for what the job entails. yet is is unfortunately a dead end job. No advancement, Not challenging , No expansion of your mind, Completely repetitive. Its all work and no play as well. People within the workplace stick to themselves and its not personal. One thing that did keep me at Healthways for a couple of years beside pay was the managers did work with you on a case by case bases. Hours were able to be make up. Understanding management.
Holiday parties, BIG SUPPORTIVE COMPANY DURING XMAS
I have been working at Healthways full-time (Less than a year)
ENGAGEMET SPECIALIST (Current Employee) – San Antonio, TX – May 20, 2016
I love the environment here. Everyone is very welcoming and tries to get to know other people even if they are in different positions. I really like my manager too. They care about the quality of work, but most importantly care about you and helping you get to where you should be performing. I feel very supported and encouraged and I look forward to coming into work! I also like the nature of my job and talking to me…
The company values their employees
In this position you are on the phones all day long and love that keeping me busy.
Customer Service (Former Employee) – Chandler, AZ – May 13, 2016
This is a horrible place to work for customer service positions. Other positions may be more agreeable, but not customer service. Management is a joke. I have never seen more unprofessional behavior in my life. Talk about call avoidance. Good luck trying to get a supervisor to accept an escalated call. They take smoke breaks every hour and take longer than they should. Favortism is rampant and management will stab you in the back if it benefits them. Bad attitude from management. Great people work the phones there and are just treated like trash by this company. This place is terrible.
Lax dress code, decent pay.
Horrible management, Horrible company policies, No professionalism, workers are just used then replaced.
Engagement Specialist (Former Employee) – Bellevue, WA – August 5, 2016
My work consisted of making outbound call to Qualified Insurance members to inform them about programs offered to them by their insurances. I've learned a little about medical terminology, customer support, and more about sales. My managers were all amazing, they are all encouraging and always had feed back to help employees improve on every level. My co-workers all enjoyed working in teams and just like the managers, they were always willing to help and inform. The hardest part of the job was to always remain calm and professional when a member was not happy with services being offered, and to try your best to inform member of why they were qualified for programs offered. Most enjoyable part of coming to work was the environment, everyone was encouraging and professional.
Great people to work with, but need better leadership with daily operations. Leadership jumps on all latest trends instead of looking at what a long term vision would need to be. Thus, chaos in operations constantly.
Executive Director Operations (Former Employee) – Franklin, TN – July 20, 2016
Healthways has a very strong well being culture supported at all levels of the organization. You work with top talent in their respective fields. Undergoing a transformation which has brought confusion and inconsistent communication
Health Coach (Current Employee) – San Antonio, TX – June 3, 2016
I have worked at Heathway for two years now, and its been a great experience. Lots of changes currently, but great support through it. Management here appreciates hard work, and cares for their employees.
Field Account Manager (Former Employee) – Chandler, AZ – March 11, 2016
A typical day at work was spent visiting multiple contracting locations that supported wellness programs to assure client satisfaction and compliance. Always had working toward new initiatives that can bring more members to become part of the programs.
Provided tools and training to succeed at achieving goals/tasks.
Clinician -RN (Former Employee) – Maryland Heights, MO – January 18, 2016
Provided telephonic disease management to members through conversation, goal-setting, mailings and other services available through their employer/insurance, all to support their physician's plan for their care. Worked with other RNs, Registered Dieticians in a call center environment where a computerized dialer was utilized to contact members which was at times the most difficult part of the job as members often did not trust the call. Most enjoyable was when members shared their success after meeting the goals they'd set and their grasp during teaching moments on the phone.
Educator specializing in Diabetes (Former Employee) – Pittsburgh, PA – February 4, 2016
During my employment at Healthways I was happy in my job. I furthered my education related to diabetic education, Chronic Obstructive Pulmonary Disease and Congestive Heart Failure. I feel very comfortable with patient education in these areas. I excelled at my job as patient educator. My manger was Regina and she was very helpful and always there for support. My co-workers were great and always there to offer guidance during my orientation period and beyond. The most difficult part of my job was accepting there are non-compliant patients and knowing there outcomes; further illness such as kidney failure, loss of limbs and increased stages of heart failure. I am a perfectionist and know that every day you are lucky enough to learn something new in Nursing.