Healthways Employer Reviews

SPEND 8 HOURS ON THE PHONE TRYING TO CONNECT WITH CUSTOMERS AND DOING CHRONIC DISEASE MANAGEMENT. THEY HAD VERY GOOD EDUCATION MATERIALS ON CHRONIC DISEASE MANAGEMENT AND THIS WAS THE BEST FEATURE OF THE COMPANY. MANAGEMENT BECAME VERY OBTRUSIVE AND MICRO-MANAGING BETWEEN WORKERS AND CUSTOMERS. CO-WORKERS WERE VERY GOOD AND COMPETENT. THE HARDEST PART – more... OF THE JOB WAS THE DAY TO DAY MANAGEMENT STYLE USED. THE MOST ENJOYABLE TIMES WERE ACTUAL INTERACTION WITH CUSTOMERS AND CO-WORKERS. – less

Phone education to members of insurances groups. Talked with patient on the home to educate on disease processes.

This review is based of the location that was formally Harris HealthTrends:

If you were not part of the inner circle or sucking up to managers, then you were overlooked for promotions. Those were given to friends or "yes men/woman". The pay was very low compared to similar jobs in the area. The turnover was high within this organization with very low – more... morale among health advisors.

Caseloads ran into the several hundred, but you didn't get a chance to do your job because you were too busy enrolling people into programs during "pushes". This is where the real money get generated, not from actually performing the service that is being paid for by your client, but from fresh participants.

In the end, the company lied to their clients and workers. Eventually, they lost large clients and had to cut most of their staff. If you are looking to get into health education with Healthways, then please, don't start there. It would be the worst mistake of your life. – less

A good place to start you career, growth within company is ok. Have been enhance relationship building skills.

Connected to the phone for entire shift, speaking with members about behavior modification through motivational interviewing.

I have wonderful co-workers and I truly believe in the mission of the company. Typical day making phone calls to members to fill gaps of their health to be able to provide them with some tools/skills to keep them selves healthier and avoidable unecessary trips to ER or hospital.

Worked for a major insurance company to decrease healthcare costs. Outbound were generated via computer by a campaign assignment from headquarters in Tennessee.Campaigns consisted of recent hospital discharges( which were done on a daily basis), COPD, HF, CAD, asthma and diabetes based on level of risk or severity. Severity was based on claims. Inbound – more... calls were members with difficulties managing medical conditions or needing more information. Talking on the phone made me realize how much I depend on body language as a communication tool. The clinicians were encouraged to take walking breaks and had a small indoor gym. You could earn money for your HSA account with healthy eating and exercise. My coworkers were very supportive of one another although we did not talk to one another while working. This was the one thing that I found to be difficult for me. Management was very open, honest and had an open door policy. I felt the company listened to their employees. Awesome place to work. – less

Some functions are not in the correct area. My experience was not fully learning the organization because management did not fully understand the functions of the area. It was a very bad situation. Individuals should not be in management situations if they do not know how to manage and those who have no desire to learn to manage. There were alot of – more... managers that should not have had those positions. There where some good people there but I learned it was also a very "political" organization to work for. It was all in who you know and no one had trust for anyone. – less

Telephonic DM Case Management with major/minor diseases, learned how to do this on the phone without seeing the member, good management overall, co-workers were awesome, the most hardest was to do required questions and have time to educate member quickly with in 15 minutes which was hard. I loved my job giving education and helping them with their – more... health goals. – less

I would make outbound calls to members all day to welcome them into, and explain, the program. I also made quick sheets to help calls move smoothly.

Management was great but the position was new and it was a transition for everyone. A lot of trial and error and many changes all the time which was great, but also slowed things down.

The hardest part – more... of the job was sitting on the dialer when it was moving slow. Sometimes it would be 10 minutes between calls which made some days go by slow.

The people I worked with were great people which made it hard to leave. – less

I am no longer employed here because we no longer supported a huge contract, so our center in the area closed. The culture was supportive, energizing, caring with strong support of wellness for internal and external customers.

I would complete a lot of paper work and go do visitations with clients. I leaned that there are many different aspects to working with those with MR. I learned that WV is one of the few places that helps pay for many MR services. I had horrible management that did not help me with anything. I had wonderful co-workers though who did and were great to – more... work with. The hardest part of the job was being in the office for an extended amount of the day. I did like some of my clients a lot and became very fond of them. – less

This company has great benefits, great 401K, great opportunities for exercise and health focus. Job security is an issue, due to changing roles in wellness and healthcare fields. If you are a nurse, there are alot more opportunities for advancement in management. If you are an RD, the pay is good...but very little advancement opportunity.

Heathways was an excellent company to work for. The contract with BCBSMA was cancelled leading to the closure of the Raleigh office

The engagement representative position was very tedious and required you to sit for very long periods of time.The training at Healthways provided every bit of information you may need to complete all activities and specific customer relation scenarios. The management always made sure that you were happy and had the proper tools to complete each duty.

I have had a wonderful experience at Healthways, feeling I have been helpful to so many people whom are members of BCBSMA. My fellow colleagues are top notch in the field of nursing and are superior quality people.

Worked at home on computer and telephone. Phoned my clients in New York City and New Jersey area. Because of the time difference between my home office calls were spaced for members when they were most likely to be available. Therefore work day was planned around that. They must have heart disease or Diabetes to qualify for the progam. Provided counseling,support – more... and resurces to these members. As a member of a team assisted other care managers when they were unable to work.Distance learning was provided fairly often. Team meetings were every one to two weeks with case studies with other medical specialties monthly. – less

Business model productivity greatly lacking in company in general. Poor selection in management. Inefficient computer program models. Unrealistic expectations for performance. Poor morale and rapid turnover

Great corporate America atmosphere where I was able to do my job and had support to do it better and move up.

Advancing seemed more like a popularity contest though as certain people were able to move up easier than others. It was especially evident when I wasn't able to join certain committees because I was deemed too negative.

telephonically encourage members to make healthy lifestyle changes, follow physicians orders, follow up with physicians.
the most enjoyable part was talking with members
the most difficult part , meeting company metrics