Healthways Employer Reviews

Great corporate America atmosphere where I was able to do my job and had support to do it better and move up.

Advancing seemed more like a popularity contest though as certain people were able to move up easier than others. It was especially evident when I wasn't able to join certain committees because I was deemed too negative.

telephonically encourage members to make healthy lifestyle changes, follow physicians orders, follow up with physicians.
the most enjoyable part was talking with members
the most difficult part , meeting company metrics

Sat in a cube connected to the phone system talking to members about their health concerns
*Learned how to talk to people and type at the same time
*Management was available to monitor calls and follow up with performance issues
*Co-workers sat is cubes all around doing the same type of work
*Sitting in a cube all day
*Talking to members and making – more...  a difference in their lives – less

A typical day at work was to help members focus on a daily routine regarding there health. Also they were excellent in treating the employees nice with not pressure on taking calls. A lot of activies for the employees to express themselves out side of work.

Counseled individuals with Substance Abuse Disorders or a combination of Substance Abuse and Mental Health Disorders.

A typical day was seeing up to 7 individuals. I learned (or rather was reminded) that substance abuse/mental health is "equal opportunity", i.e. it cuts across all social divisions/lines.

The management was supportive but laid back.

My – more...  co-workers were easy to get along with and were available for consultations.

The hardest part of the job was having clients cancel/no-show for appointments.

The most enjoyable part of the job was helping individuals work towards/maintain sobriety. – less

This job definately required multi-tasking skills, phone skills, typing while talking, use of multiple softwate programs as well as patient teaching and support. A challenging position.

Great Job for Working Moms. I have enjoyed working there. Love my job. Great flexibility.

Typically manning the phones, speaking to members 8 hours daily. Problem solving, triage of urgent/emergent conditions, educating members and family members in the complexities of chronic conditions to create positive outcomes, and decrease utilization of urgent care centers, emergency services, and, consequently, decrease insurance costs. Working with – more...  a team of professionals, including RN's and Pharmacists dedicated to excellence in member care. The hardest part of the job being dealing with rejection and members who did not want our help or did not want to participate in the program and who would go to great lengths to relate this reluctance. The most rewarding was reaching the members who were receptive to the program and related the positive impact the program and me personally had impacted their lives. – less

Staff made aware of new interventions. Concern for staff morale seemed to decline.

Great company to work for! Be positive on the phone to members.