From day 1, I was sold on the total community support that the residents received. In my eyes, their mission and purpose was ideal for any family looking for a home for their loved one. The problem existed in the lack of leadership, training, organization, and support of their staff. When I struggled with being a leader, I was given several DVDs to watch and two books to read. When I continued to have problems, I was demoted. I truly wish that the management personnel has improved and have begun valuing their employees as much as they value money.
I knew the job responsibilities when I was hired, but I found myself going above and beyond on multiple occasions. I was verbally insulted by a parent and when I reported the incident to my supervisor, she all but told me that I deserved it. My experience at Heart Havens was a learning experience and a blessing in disguise.