Unprofessional and disorganized
Bartender/Server/Host/Line Cook/Front Desk (Current Employee) – Pewaukee, WI – August 7, 2013
I started working for the Heart of America organization in 2009 and once again in 2013. In my time there I worked as a server, bartender, expeditor, host, line cook, maintenance, and front desk. A typical day consisted of coming in and often ensuring that work from the day before had been properly done and setting up for the day ahead. Very little can be said about management in here. Most of the time the majority of tasks are left to either the low man on the totem pole, for lack of better terms, and rarely is done when it is actually needed. Management is more of a popularity contest where corporate will pick out someone who is friends with someone inside the company. There are often promises made to employees about a position of management, but the follow through rarely happens. In some of the properties you will find a lot of great employees. Genuinely kind people who are actually trying to help, that is until the wear and tear of working for a company that cares so little for its employees kicks in. In some of the properties you will only find children and friends of whoever the current managers are. Somewhat of a deep south incestuous family. Hardest part of the job is getting through the day without dealing with management and whatever complaints they've compiled for that day, while the best part of the day is when you actually get paid... that is if management actually enters in all the hours you worked and sends it in on time. No garuntees though.
1/2 price meals at the restaurants and discounts at the hotels.
Management, lack of consistency