Pros: union, pto, tuition reimbursement, cheap benefits, ceu support, loan forgiveness options
Cons: turn over rate, lay offs, biased towards social workers, some staff and managers take harm reduction too far
I feel compelled to review this company given the many negative reviews. I am a both a current and former employee of this agency. I worked under HHCS as an Employment Case Manager while in graduate school. Heartland was great, they were flexible with my school schedule, paid for trainings, and they paid for part of my degree. I obtained a valuable – more... experience with the homeless population and with employment services. I left because it was difficult to obtain a clinical position in the agency. At the time the agency didn't have a separate internal candidate site.
Currently I serve in a clinical position under HHO. I have been able to advocate for certain rights in my program.
Heartland's union definitely cares for their members. As an agency Heartland takes care of their participants. Heartland offers an impressive benefits package, generous time off, CEU support, and tuition reimbursement. They also participate in a loan forgiveness program that will pay 50k for full time employees and 25k for part time employees that worked at the company for 2 years. As a not for profit agency they qualify for a variety of loan forgiveness options. Heartland is very laid back, so the dress code is very casual for non loop staff. The philosophy of care and mission is amazing. The company and staff strive to live up to both.
Heartland does not pay much but it is higher than most not for profits. The high turnover rate is also due to lay offs. If you are laid off you keep your seniority with the company for a year. It is difficult to move around (which is why I left after grad school) but not impossible. I have seen people move around to better positions due to turn over. I have also seen people work up the ranks (after some years). Heartland is biased towards social workers at one point all staff had to follow NASW ethics. However, times have changed and other professions and ethics are embraced. Heartland is a harm reduction agency and at times some staff take that philosophy to the extreme, making the approach seem more like enabling.
Overall, I think it is a great agency with programs known both nationally and internationally like the NIJC. It is a great place to work for both new and seasoned professionals. – less