Team Leader Pharmacy Technician (Former Employee) – Toledo, OH – February 8, 2018
It's a good place to work at depending on what department you're in. Advancement is given based on seniority and there tends to be some favoritism. Managers are hired based on their technical and statistical records without factoring their emotional intelligence and interpersonal skills that impact their staff and relationships among employees. working hours vary and sometimes they force the schedule on you.
An awesome employee (Current Employee) – Allentown, PA – January 13, 2018
This pharmacy is very busy and fast paced and when one dept isn't busy there is always another dept to help out. Team work is good. Friendly Co workers.
Can learn multiple depts, friendly people, bonus at end of the year, sick time payout at end of year, pharmacy week in October is awesome, fun things happen year round like safety bingo, trail mix day, pot lucks, Easter egg hunts, movie tickets on your anniversary
Call outs from depts that leave the pharmacy short handed
Order Entry Clerk/Pharmacy Services (Former Employee) – Toledo, OH – October 12, 2017
Medical technology and ability to preform multiple functions at a time is a must. Details and time management are crucial to the ability to perform tasks. Quick math skills pertaining to all types of prescriptions is a must.
I have worked here for 13 years. The work can be demanding at times but the management is great and the people are friendly. The work is interesting and challenging every day. They do frequent employee appreciation events.
Great management. Great people. Great work environment.
Started on 2nd shift was able to go to first shift and was promoted twice. Supportive supervisor and upper management. Wages are comparable to other companies. I had excellent training and that training has continued. CIC department is responsible for working rejected claims by contacting insurance companies for authorization and sending notices to the facilities if a medication is not going to be covered.
Flexible. Understanding that sometimes life happens and you need to have your schedule adjusted.
Administrative (Current Employee) – Toledo, OH – April 5, 2017
Newer to the company but so far everyone has been inviting and welcoming. It is a fair and honest work environment and feels like home! Many benefits are offered and pay is competitive. There is also room for growth.
Claims Manager (Former Employee) – 4755 South Avenue, Toledo, OH 43615 – March 24, 2017
I worked at Heartland Healthcare Services on South Avenue in Toledo, OH, but am glad to be out of there. Unless you had a relative or knew someone at Heartland Healthcare Services you were treated like dirt. I saw that certain targeted employees were not allowed to take their lunches as instructed by management and not even allowed to take their bathroom break without being harass by management or co-workers who belong to an exclusive click for leaving their desk.
Training is very poor and unorganized, any questions you had were not answered and due to the click-like employee environment co-workers that didn't belong to a click were isolated and weren't included in any of their day-to-day conversations.
Management expected their employees to get a ridiculous volume of work completed in a short amount of time on an obsolete billing system that crashed and was down more often than it was up.
Worst of all, was the fact that work environment was so hostile, management and nurses didn't care about the patient's needs but only about the monetary benefits for them and the company.
No wonder Heartland Healthcare Services has trouble recruiting good employees to work at their facilities and service centers!!!
CNA - Certified Nursing Assistant (Current Employee) – Moline, IL – January 10, 2017
Management is unorganized and will change your schedule without telling you. Severely understaffed and not properly compensated for the amount of work you're required to complete. Also, the nurses are not understanding when it comes to teamwork, and are unwilling to help when needed.
High patient to CNA ratio, hard to work with nurses, not flexible scheduling
Productive work but no room for advancement and terrible management
Pharmacy Technician (Former Employee) – Allentown, PA – September 27, 2016
If I could give this place a 0 I would. On a normal day on the fill floor, you print the labels and go up and down aisles of prescription pills of all kinds. (preboxed, hazardous, housestock, etc) even non-sterile compounds are prepared by the fill floor techs. Everything you fill has a location on it and the label goes on the box or bag, etc. and into a basket. Once the basket is full it then gets checked by the pharmacist. Then gets sorted into different baskets, handed back to fill floor techs to then be scanned to different homes' totes to then be closed at the end of the shift to be sent to the nursing homes. Best part of the day was pushing the totes to the shipping dock and leaving for the day.
This place is a joke, though! The amount of work you do for such little pay is ridiculous. Other pharmacies in the area pay much more for less work. The health benefits are a joke too and they're super expensive, unless you're rich and don't care about price. But, a single mom of 2 can't afford the joke of a healthcare this company provides or lack there of. Only way to guarantee your way into the company is if you know somebody or through a temp agency. The managers play favorites and not all rules apply to everyone across the board. There is no way to switch your schedule to accommodate family here either. The room for advancement was a lie. I've watched them hire someone off the street before considering another employee for a position they applied for because they don't want to move anyone from the fill floor because they didn't want to train anyone new all over again. Don'tmore... go with this company, there are better ones out there, seriously!less
Guaranteed 40 hours, always able to take breaks
Poor management, terrible healthcare, lack of job advancement, too little pay
I would walk up and down aisles to fill prescriptions for certain homes and specific patients. I would than have to separate the drugs into two different baskets, than go to sort and file and scan the drugs into the correct tote.
Got along with my co-workers and supervisor. Did not like the fact that we were certified only through heartland. Supervisor took up for her department and showed appreciation, but the company did not show enough recognition and bonuses were horrible.
Productive work environment that serviced long term care facilities
Registered Pharmacy Technician (Former Employee) – City of Sunrise, FL – September 30, 2015
I worked on the evening shift, which was from 3:30 pm -12 am. Each evening began with a routine of filling refills for each of the nursing homes that we serviced. Accuracy was very important so each order had its own Rx # and it was scanned to the proper tote manually. After the refills were complete, which consisted of about 500 orders, the new admissions would come in. During down time I would assist with IV preparations, or fill scripts in the narcotic room. I was also responsible for prepackaging any medications that were running low in our "fast movers" area. "Fast movers were medications that were commonly ordered and for easier accessibility they would be prepacked into quantities of 30 and 60. Team work was very important because everyone contributed their own part to a successful evening and the nursing homes receiving their orders on time. I also enjoyed working alongside my pharmacists because they were very knowledgeable and were not afraid to pass on their knowledge. At this job I was able to master my skills and offered the company a productive part to its whole operation.