Heartland Payment Systems Employee Reviews

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Make your own schedule
Account Manager/Customer Service (Former Employee) –  Philadelphia, PAJuly 10, 2017
With company as a customer representative technician I installed credit card terminals in various location throughout PA and NJ. Was able to schedule my own appointments for the most part and met new and exiting business owners on a daily basis. This was a great job until they faded out the the position.
Pros
Annual summit
Cons
Account manager position no longer exists
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cold calling primarily- over time referrals
Relationship Manager- Outside Sales (Former Employee) –  Phoenix, AZJuly 7, 2017
w2 100% commission; not much ongoing training....initial training was to be with my territory manager but was lacking; so my district manager took over. Mostly a mentoring role with feedback and help to make monthly sales goals. This is an unregulated industry and tough competition. Merchant trust is hard to build and the market changes all the time.
Pros
Manage as your own business
Cons
new CEO; co. under new management- numbers game, steady flow of con calls and micromanagement
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Busy workplace where the dedicated are recognized
Product Specialist (Current Employee) –  Charlotte, NCJune 15, 2017
It is a good place to work if your job is your life. Not much patience with people who are slow learners. Need a better training program to learn software as complicated as their product. The more you invest in the employee, the more valuable the employee becomes.
Pros
Occasional team lunches and company cookouts
Cons
Long working hours, high expectations of the employees
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Great work atmoshphere
Territory Manager (Current Employee) –  Long Beach, CAJune 12, 2017
If you are really interested in jump starting your sales career, this is a great company. Lots of learning experience and skills to be gained as a Heartland rep.
Pros
Grat product
Cons
hard to get in the door. No leadds
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Great work life balance
Relationship Manager (Former Employee) –  New York, NYMay 18, 2017
For the amount of work you do for this company they need to pay a salary. The dream looks good of the earning potential but for a company with no brand recognition against adp and paychex they need to reconsider being commission only.
Pros
Flexible schedule
Cons
They need to pay a salary
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This was a sales job
Relationship Manager (Former Employee) –  South Elgin, ILMay 16, 2017
This was my first sales job paid on commission. I did very well. However, the industry was saturated. I did not like the industry once I was out there talking to business owners and learning about how credit card processing was making life difficult for them. The industry was so saturated at the time and I was simply not aware. I gave it a chance and decided it was not for me.
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great job, high stress
Customer Service (Former Employee) –  Jeffersonville, INMay 8, 2017
great job for that season of my life. Unable to be flexible with my school schedule and too stressful to maintain while going to school. Very much enjoyed my time there.
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very tough sales job
Relationship Manager (Current Employee) –  Florida State, FLApril 26, 2017
It's a very tough sales job with high turn-over. The residuals are not as bountiful as explained during the interview. They claw back signing bonuses when the account leaves prematurely.
Pros
quality of life
Cons
tough to make money
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micro management to the fullest
Senior Payroll Advisor (Current Employee) –  Cleveland, OHApril 14, 2017
This is a company that only cares about sales numbers. Management could care less about company culture. Micro-management just does not motivate you to be a great employee. If you are a hunter and love to pound pavement, knock on doors and make cold calls, this is the place for you.
Pros
commission structure
Cons
micro-management, cold calling, industry flooded with sales reps
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Great Culture
Territory Manager - January (Current Employee) –  Savannah, GAApril 6, 2017
Great Culture with a great opportunity to build portfolio equity. Income can be large weekly and the freedom to operate your own book of business and grow your own team can give you residual income for a liftime.
Pros
Great business opportunity
Cons
no salary
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not the best place to be employed for a stress free environment
Customer Advocate (Former Employee) –  Jeffersonville, INApril 5, 2017
not a good place to move ahead in your career, not a friendly environment. Great benefit, but very unprofessional people since the company went public
Pros
great benefits
Cons
non professional staff
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Great place to work
Project Coordinator (Former Employee) –  Plano, TXMarch 22, 2017
An Industry leader. Lots of opportunity. Great employees. Room for advancement. Good working environment. Great location. Good positive management.
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Tough Industry
Sales Manager (Current Employee) –  Princeton, NJMarch 8, 2017
Sales reps constantly leaving. Great company.The hardest part of the job is to get people to trust you and change their processor. They have false perceptions of who does their processing and not sure who to trust so end up staying with the company that's been overcharging them for years.
Pros
Flexible
Cons
Commission only
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Bought by Global
Relationship Manager/Territory Manager (Current Employee) –  Burlingame, CAMarch 6, 2017
Heartland and it's culture have changed significantly over the past 3 years since I started working there. I have had tremendous success and met some great people at the company. Low level management is fantastic, higher level management has a lot of room for improvement.
Pros
Flexible work schedule
Cons
Management does not listen to it's soldiers, poor morale, high turnover
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Not upfront and honest. Pure cold calling and the training is a complete joke
Sales manager (Former Employee) –  Lenexa, KSMarch 6, 2017
Not upfront and honest. Pure cold calling, leads are to be found on your own with pathetic outdated software. The training is hilarious. Anyone with sales experience will see right this this "entrepreneurial" opportunity. Its hard not to snot yourself when the explain and teach their rebuttals.
Pros
None
Cons
Not honest upfront about what is expected
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get squeezed
Territory Manager (Current Employee) –  Darien, CTFebruary 23, 2017
Heartland used to be a great place to work, but since it was acquired by Global Payments, the culture has changed. Selling with no safety net is extremely difficult and the payout is ridiculously low for the amount of work done.
Pros
independence
Cons
terrible pay
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Good atmosphere
Maintenance Technician (Former Employee) –  Jeffersonville, INFebruary 16, 2017
Good place to work. Most everyone there was good to work with. The pay and benefits are pretty good.Their is some favoritism that goes on there that causes some employees to advance into positions that they are not qualified for in the lest. The head of HR is a very nasty person. The best thing to do is avoid her as much as possible.
Pros
Pay, benafits, fitness center, daycare, cafe
Cons
HR Supervisor
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consider the clawback of risiduals
Relationship Manager (Current Employee) –  Wilton Manors, FLFebruary 14, 2017
The clawbacks due to early termination of accounts and boarding contributions can wipe out your residuals. You are also covering all of your expenses which can add up.
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Very strong saleing environement
Senior Product Advisor (Current Employee) –  Lexington-Fayette, KYFebruary 6, 2017
Heartland is a very strong sales organization. You need to be able to work with out any direction, self starers only.

Be able to handle all issues of the sales experience from marketing to customer service , to follow up.
Pros
Unlimited financial potential
Cons
Not very much sales support
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great company
Account Executive/Sales (Former Employee) –  Austin, TXJanuary 31, 2017
great austin area management. the company has great technology that makes sales very easy. easy sales job with great compensation
Cons
run out of san antonio
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Overall rating

3.3
Based on 150 reviews
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Ratings by category

Work/Life Balance
3.2
Compensation/Benefits
3.2
Job Security/Advancement
2.7
Management
2.9
Culture
3.2

CEO Approval

Jeffrey S. Sloan
70%
34 ratings
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