Heartland Payment Systems

104 reviews

Heartland Payment Systems Employee Reviews

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Compensation/Benefits
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Management
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Need goo work ethic and a strong close!
Sales rep (Current Employee), LexingtonAugust 5, 2015
Pros: Unlimited money to be made
Cons: Would need leads and time consuming new businesses, To create accounts would be up to the sale and how much you have to offer that others don't have!
Looks like a great way to create a business that you can set you're own goals and reach with good results,Endless success,Could be a very profitable job,Make you're own success in which you are in control of how good you wanna do.Could be a very good place to work,Sales and work ethic must be strong,Closing accounts!!!!
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you have some that are thrilled about being at heartland but most are miserable...sorry just true
customer service (Current Employee), Jeffersonville, INAugust 4, 2015
Cons
*very very low raises
*managers enjoy office gossip more then employees
*majority of the work force is related or grew up together
*very few managers are not related to someone else or are childhood friends with other managers
*systems go down regularly
*very short staffed
*to get a management position you are not required to be knowledgeable of what you are supposed to assist other with – more...
*calls are non stop and management is playing jokes on each other
*insurance has a 3k co-pay in network 6k out of network
*they do offer free college for either an associates in business administration or bachelors for free if you want to take 7 years to get it. 4 yrs for the associate and another 3 for the bachelors so 7 years total
*surveys showed that the level of satisfaction was extremely low so they had a hiring freeze and starting letting people go
*they fight every unemployment case even when they are wrong
*every thing you do is questioned and you have to justify it
*you will have no one to stand by any decision you make no matter how long you have been with the company.
*management approval is needed for the stupidest of things
*they say your not micromanaged but you are to the nth degree
*when one manager tells you to do something they don'e tell the other and you still get in trouble until they figure it out.
Pros
*they have a free gym, really nice one as well
*basketball court
*grills to cook out
My overall view
*there are a lot of amazing people that work at heartland, and it used to be a great place to work, but now I have to be honest and say it is just another job that offers more stress then is worth the pay. They used to teach you more and give you a limit of authority and now if you actually want to resolve something you have to get permission. Also most teams are trained to just transfer the calls until the person on the line is mad. If you want to have zero value you should work for heartland, one day your the favorite and your great then if something is questioned you are under a bus. Everyone points the finger instead of addressing the real issues, and quite simply that is the new culture, no one getting anything done. – less
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Heartland Payment Systems Review
Senior Product Advisor (Current Employee), Midland, TxAugust 2, 2015
Pros: Benefits, 50% commission
Cons: Hard Sell
High Strung Sales Environment, the job was my life, great boss, Fun team, great benefits, 50% commission, monthly residuals from each sell
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Okay
Senior Product Advisor (Current Employee), MidwestJuly 28, 2015
A tad bit chaotic, management is unfocused with no clear strategy.
Co-workers are great, support teams are wonderful and full of knowledge, which is a good thing since immediate management doesn't seem to get it.
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Great Company
Territory Manager (Former Employee), Pittsburgh, PaJune 30, 2015
This is 100% commission and you will have to work hard at first to get your feet cemented in. Once you are there for a while it gets easier and the money will start flowing in.
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BEST JOB SO FAR
Personal Payroll Specialist (Current Employee), BROOK PARKJune 11, 2015
Pros: CLIENTS GETTING AWESOME CUSTOMER SERVICE
Cons: NO ACTUAL ROOM FOR ADVANCEMENT
WORK IS GREAT, AWESOME CO-WORKERS & STAFF ARE GOOD MY FAV. THING ABOUT THE JOB IS HELPING MY CLIENTS. THE CLIENTS IS WHY I LOVE TO COME TO OWRK,
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nice place to work for
Business Unit Supervisor (Former Employee), Jeffersonville INJune 9, 2015
Pros: Great benifits
Cons: none
Enjoyed working in a state of the art facility. Management was great and the company as a whole was a great. i enjoyed working a supervisor , i was able to lead a team of 20 co-workers whom they shared their talent, skills and their passion.
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Pleasant Work Environment and Growing Business
Marketing Intern (Current Employee), Plano, TXJune 7, 2015
Pros: Relaxed work environment, occasional free food events, excellent employee culture
Cons: Some corporate shifting causes a few procedural uncertainties
This company is frequently breaking ground in new industries. Top level management is excellent.

Inside the office, most employees will work in a team environment. I've worked on a couple different teams within the Plano office, and it's a very pleasant working environment. The new office building is fantastic, with a touch of modern here and there to help relax the work atmosphere. Jeans – more... and polo are the typical wear for a normal workday, plus we have casual Fridays on top of that.

I've never met a Heartland Employee that I disliked. Employees are friendly and hard working, with pretty clear communication between different management levels. They're fun getting to know, and there are plenty of social opportunities to enjoy their company.

The only negatives of Heartland come from its ever changing corporate strategy, but these seem like they will be short-lived. – less
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Interesting industry, complex environment
ENTERPRISE PROJECT MANAGER (Former Employee), Plano, TXApril 29, 2015
Typical day is ongoing management of projects. Learned about Enterprise Agile. Management was supportive to their abilities, Co-workers were not extremely welcoming and outgoing. The hardest part of lack of challenge in my role. The enjoyable part was learning the industry
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Great learning experience of the Merchant Services industry
Merchant Services Consultant (Former Employee), San Jose, CAMarch 30, 2015
Pros: Benefits and incentive perks
Cons: Merchant cancelled services then commission would have to be paid back to company
Establishing leads, attending networking events and client visits were a typical day. I learned to sell merchant service products to merchants based on their business needs. I didn't have the opportunity to work with co-workers as our manager did not bring us together often. The hardest part of the job was missing the opportunity to collaborate with the team. The hardest part of the job was missed opportunities based on competitive pricing. The most enjoyable part of the job was helping merchants understand how to read their merchant billing statement.
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Not a good place to work
Customer Advocate (Former Employee), Jeffersonville, INMarch 25, 2015
Pros: a third of the co-workers are nice
Cons: the other 75% are back stabbers
Typical day at Heartland, back stabbing, management is rude and not helpful. There are only a few people you can rely on.
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Overall good company with great values
Outside B2B Sales/ Relationship Manager (Current Employee), ARMarch 19, 2015
Heartland payments was a good place to work with plenty of opportunity for any self starter. Commission only sales is sometimes stressful.
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Gained valuable experience
Junior Developer (Current Employee), Louisville, KYMarch 18, 2015
Pros: worked out our own pace
Cons: bad communication
School project to familiarize ourselves with the four steps to system design: Plan, Analyze, Create, Implement. We created a website for KickOff4Kids to help with one of their after school programs. Unfortunately our website was not chosen but I gained valuable experience in systems analysis and design.
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Work directly with great people, work for lacking management
Application Architect (Current Employee), Plano, TXMarch 16, 2015
Pros: work with great colleagues, great pay
Cons: work for lacking managers, no training offered
I really enjoy and respect the people I work with. They are talented, driven, and do whatever it takes to get the job done. It can be frustrating, however, to work for a management structure that doesn't seem to value the experience and/or input of its employees, or never gives them credit for bringing time-proven ideas to the table. Too much responsibility is placed at the management level such that lower level managers and development staff aren't able to contribute to the process, and when they do their ideas are largely discounted.
There is lots of freedom as a developer, the pay is very competitive, the hours are flexible, but there is little in the way of personal training or development offered.
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Excellent company to work for
FP&A Analyst II (Current Employee), Plano, TXMarch 10, 2015
Tech company which has experienced rapid expansion in the last few years.

Management and co-workers make it an enjoyable place to come in and work everyday.

New high tech building and location in the heart of Plano with plenty of options to run for a quick bite.
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Productive and team player
Senior Application Developer (Current Employee), Lenexa, KSMarch 8, 2015
A senior developer with more than 18 years of professional experience in designing, programming, and developing large scale software applications with the ability to manage complex software development projects by applying leadership, software engineering and software lifecycle techniques. An IT professional who employs communication and technical skills to design and implement web applications and enterprise services using proven technologies, emerging programming languages and frameworks with specific focus on enterprise application development involving J2EE architecture. I enjoy mentoring other developers about new and effective software development techniques and methodologies.
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Great Financial freedom opportunity
Relationship Manager (Former Employee), Valencia, CAMarch 4, 2015
Pros: excellent sales compensation and portfolio packages.
Cons: high pressure sales
Great company to work for, own hours, self-discipline a must, excellent sales compensation and portfolio package. Could not come to terms with Managment.
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Great People, Culture, and Compensation
Director, Data Center Infrastructure (Current Employee), Plano, TXMarch 1, 2015
Pros: great culture and compensation
Cons: benefits are lacking
The people are top-notch, sometimes difficult to move up in the organization, but overall a great place to work. Company not adverse to change or new technologies. The environment is sometimes challenging, but always manageable.
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Great Environment
Boarding Advocate/Team West (Current Employee), Jeffersonville, INFebruary 23, 2015
Pros: great people
Great place to work, lots of Employees benefits. café, fitness center, onsite daycare. Very flexible with scheduling and it is 24/7, so all shifts are available.
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Great Job! Bad Management.
JR Network Support Analyst (Former Employee), Jeffersonville, INFebruary 22, 2015
Pros: cafeteria, day care, gym, all on site.
Cons: horrible management team.
This is a fantastic place to work with many opportunities to move around and explore your career path. The management team is a very difficult crowd to engage. Very hard to escalate any issues you may have.
Claimed Profile
Headquarters
90 Nassau Street, Princeton, NJ 08542
Revenue
$500M to $1B (USD)
Employees
1,001 to 5,000
Industry
Links
Heartland Payment Systems website