CSR (Former Employee) – Owensboro, KY – May 16, 2013
On a typical day we would work on our call sheets, getting customers to take out personal loans, or to renew loans. Filled out loan applications, processed them by imputing all data into the computer. Ran credit reports, filed papers, collected payments, and went to banks to collect on cold checks. I enjoyed working with the managers and co-workers, we had a good system and worked well together. The hardest part of the job was when we would have to repo whatever the customer had as collateral because they couldn't make their payments. Over all I thought it was a very interesting place to work, I enjoyed it.
CREDIT MANAGER (Current Employee) – Evansville, IN – July 6, 2017
Each district manager runs their offices differently, and each manager has different standards. When my manager is on vacation the assistant manager takes over and has completely different expectations of what is expected.
Customer Service Representative (Former Employee) – Janesville, WI – May 18, 2017
Helping people achieve financial goals. Collecting on accounts. Answering phones. Get to interact with customers and develop relationships. You learn about how credit affects your life. You get to teach your customers of credit management.
Working personally with clients and developing relationships.
Insurance wasnt the best. Assisting customer with complaints and issues.
CSR - Customer Service Representative (Former Employee) – Tennessee – July 4, 2016
The manager I worked for truly doesn't care about how employees come to work. She was more focused on being their friend then following company policies. I made upper management aware. We shall see if the company cares enough to correct the ONGOING issue. Company needs to seriously implement and enforce random drug screens.
Management doesnt follow company policies. Poor leadership.
CSR - Customer Service Representative 2 (Former Employee) – Dyersburg, TN – April 29, 2016
You are pushed to loan to people who can't afford higher payments. Forced to harass all contacts you have either by calling asking for payments or calling asking if they want to borrow more. Loan quotas are ridiculous. My management was ruthless, you will uneducated, and as low life as I've run across.
CSR 2 (Former Employee) – Kentucky – October 20, 2015
Management is terrible. There is a lot of drama and if you do your job well. You aren't recognized for it. Very small offices means a lot of back stabbing. Sad thing is usually the managers. Pros: long lunches Cons: just about everything about the job. It's not just paper pushing. You do EVERYTHING for very little pay. And you loan to people who know they aren't going to pay it back so it makes collecting difficult.
Lack of promotion, poor lending practices, management
quiet office setting where I was able to make my own decisions
Recovery Collections Officer (Former Employee) – Appleton, WI – December 7, 2013
I learned a lot at this job about the legal system and how to file small claims, money judgments and garnishments. I believe my collection and customer service skills have been heightened since working at Heights Finance.
Ever heard of micro-management? This company wrote the book on it. Typical company: meaning your best is never good enough. We make loans to people who have shown their repay history to be way below sub-par and are then expected to have better than average delinquency percentages. District/Region management chooses to disobey company policies for lending guidelines approving loans for applicants that do not show the ability to repay yet employee's job security is threatened when unable to collect outstanding debt. HIGH STRESS Environment!!!!!
Customer Service Representative (Current Employee) – Kennett, MO – August 29, 2013
A typical work day for me is making contact with a wide veriety of people doing loan applications and taking payments. I have learned alot about the finance industry and what it takes to make a good solid loan that will generate growth and create a solid customer base. There are only three of us in the office and we communicate well and work as a team. The hardest part of my job or should I say the part I like the least is telling people they have been denied. The most enjoyable part is helping people when they need it the most.