Customer Service Representative (Current Employee) – Kennett, MO – August 29, 2013
A typical work day for me is making contact with a wide veriety of people doing loan applications and taking payments. I have learned alot about the finance industry and what it takes to make a good solid loan that will generate growth and create a solid customer base. There are only three of us in the office and we communicate well and work as a team. The hardest part of my job or should I say the part I like the least is telling people they have been denied. The most enjoyable part is helping people when they need it the most.
CSR 2 (Former Employee) – Kentucky – October 20, 2015
Management is terrible. There is a lot of drama and if you do your job well. You aren't recognized for it. Very small offices means a lot of back stabbing. Sad thing is usually the managers. Pros: long lunches Cons: just about everything about the job. It's not just paper pushing. You do EVERYTHING for very little pay. And you loan to people who know they aren't going to pay it back so it makes collecting difficult.
Lack of promotion, poor lending practices, management
quiet office setting where I was able to make my own decisions
Recovery Collections Officer (Former Employee) – Appleton, WI – December 7, 2013
I learned a lot at this job about the legal system and how to file small claims, money judgments and garnishments. I believe my collection and customer service skills have been heightened since working at Heights Finance.
Ever heard of micro-management? This company wrote the book on it. Typical company: meaning your best is never good enough. We make loans to people who have shown their repay history to be way below sub-par and are then expected to have better than average delinquency percentages. District/Region management chooses to disobey company policies for lending guidelines approving loans for applicants that do not show the ability to repay yet employee's job security is threatened when unable to collect outstanding debt. HIGH STRESS Environment!!!!!
CSR (Former Employee) – Owensboro, KY – May 16, 2013
On a typical day we would work on our call sheets, getting customers to take out personal loans, or to renew loans. Filled out loan applications, processed them by imputing all data into the computer. Ran credit reports, filed papers, collected payments, and went to banks to collect on cold checks. I enjoyed working with the managers and co-workers, we had a good system and worked well together. The hardest part of the job was when we would have to repo whatever the customer had as collateral because they couldn't make their payments. Over all I thought it was a very interesting place to work, I enjoyed it.