Pros: Library in office, Co-Workers, Charity Events
Cons: Health Insurance costs, Off day requests, Advancement within the company.
I learned a lot during my employment with Henry Ford Hospital, they gave me my first chance at employment when I finished Ross Medical School. While I was a Contact Center Advocate 1 it was non-stop work starting 10 mins before you clock in and sometime 20 after your clock out time. I loved that job I enhanced the skills I learned in school, and also learned how to multi-task efficiently. We had to maneuver with ease between 5-6 programs within every call we got from a patient with only having one monitor.
Sometimes management was very unfriendly, they would walk right by you like your not even there. They didn't care about you as a person they wanted the job done. I loved my co-family (co-workers), we all became very close with each other even after some had left the company we still get together, and help each other out.
The hardest part of the job was keeping your composure when you have patients yelling and degrading you on the phone. The most enjoyable part of my job was getting those patients that appreciated you helping them out the best you can. When they call back they ask for you personally cause they only want to deal with you (had a lot of those).