A 100 year old company offering health coverage and paid timme off after 30 days of employment.
Customer Service Representative/ Team Lead (Former Employee) – 6319 W 62nd Street – July 25, 2016
A typical work day at Herff Jones starts with being available to take calls 3-5 minutes before the phone lines are open, checking and responding to emails and Facebook messages, and reviewing open SalesForce cases that have been responded to. I learned how to efficiently utilize the program provided to document and communicate specific customer information. A manager may not immediately be available. Most of my co-workers were friendly and a pleasure to work with. The hardest part about the job was not having all of the technical issues resolved before making a product available, and insufficient training for the sales team offering/ selling the product. The most enjoyable part about the job is being commended and rewarded as a team with gift cards, pizza, salad and sandwiches, and prime rib lunches when we've gone the extra mile.
Paid holidays from your first day of employment.
No scheduled breaks or no break at all if call volume is too high, along with mandatory short lunches.