Heritage Federal Credit Union Employee Reviews

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It's not the worst place to work.
CSR (Former Employee) –  Newburgh, INSeptember 1, 2017
The people I worked with were great. But at other branches you definately had some difficult personalities in management. Pay is low but not the lowest here in town. Basically it's all sales at this point. They have built the new building on bell rd and they are trying to pay for it. Your managers are pushed to the edge about sales. Then that gets passed on to you. Their jobs are on the line. The "goals" keep being upped and compensation down. They say not to think of it as hard sales but it is. You have to keep asking people if they want this or that product or service even if they've said no. Members are irritated. It's no longer the hometown credit union feel. Pushing towards the cold big bank for profit sake feel. And if you dont make goals then it's blown way out of proportion feels like you're on the chopping block. There are wonderful people that work there and have worked they for years but they are not happy there anymore. Lots of people leaving.
Pros
Get sundays off. Federal holidays paid. Banking hours.
Cons
Hard sales. Short lunches. Upper management out of touch.
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Great place
Teller I (Current Employee) –  Evansville, INJune 25, 2017
This credit union is a great place to work and bank. Every employee takes care of one another as well as it's members. The environment is very welcoming.
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Productive Work Place
Information Center Agent (Current Employee) –  Newburgh, INApril 18, 2017
Learned a lot, great place to work. Looking for something different and part time so I can continue with my passion of coaching soccer. Very fun place to work, very relaxed place, but very professional
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Lots of Employee perks
Support Staff (Current Employee) –  Newburgh, INOctober 4, 2016
The financial world is a challenging career, but the management team seem to try very hard to make the work environment pleasant and promote fun days. Excellent benefits, especially the 401k. I see a lot of internal promotions.
Pros
great co-workers, benefits, prize giveaways
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Overall a terrible place to work.
Teller - Member Services (Former Employee) –  Newburgh, INJuly 2, 2016
This company doesn't care about their employees. They used to somewhat care about the members; however, everything now is only about sales and their numbers. The managers and supervisors are terrible and have no business being in management positions. People working here are untrustworthy, two-faced, and tend to over involve themselves in your life.
Communication was horrible between employees. No one seemed to have a solid understanding of policies and procedures. There was no room for advancement. Overall it was not rewarding and didn't gain anything from working with this company.
The only positive aspects were some of the benefits and the occasional small bonuses.
Pros
Benefits
Cons
Management, hours, advancement
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Great workplce
Member Services (Current Employee) –  Evansville, INJune 22, 2016
This company cares about their employees and their members. They make sure that the workplace is a nice and good place to work. All the branch managers are the right people for the job, as well as all of the supervisors.
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Great place to work but...
Mortgage (Former Employee) –  NewburghJanuary 7, 2014
HFCU is a great place to work in general. However an increasing number of experienced staff in multiple departments have choose to leave. This is the result of the Senior staff making promises to staff and then not coming thru with them. Typical week was 40+ hours. Staff at the entry level (tellers; new accounts) appear to be happy however oftentimes are not promoted within.
Pros
Good benefits, occassional bonus', casual wear
Cons
Senior management untrustworthy & somewhat "two faced"
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Loved helping customers with excepional service, so they left very happy with their decision to use our company!
Mortgage Processor (Former Employee) –  Newburgh, INSeptember 25, 2013
Most enjoyable, Helping Customers with information
and helping them achieve there dreams of homeownership
or saving disposable income from refinancing!
Learned how to meet deadlines and rate locks expiring but I always completed on time or early!
Hardest part of the job,Busy from start to finish, multi tasking all day!
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Excellent company culture, superior member service, and team environment
E-SERVICES MANAGER (Former Employee) –  Newburgh, INAugust 8, 2013
As the E-Services Manager, a typical day included providing support to internal departments including the branch network. My team answered questions, provided troubleshooting support and worked directly with members to ensure superior service was provided with each transaction. The E-Services team was a highly visible department. More than 86% of all transactions that flowed through the credit union were a result of a product or service of which we had responsibility.
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Credit Union
Teller (Former Employee) –  Evansville, IndianaApril 1, 2013
I loved working with all the members and coworkers. The branch I worked at everybody worked well together and got along.
Pros
no weekends, holidays
Cons
lack of communication in management
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Excellent benefits and compensation
Anonymous (Former Employee) –  Newburgh, INMarch 28, 2013
A typical day involves creating efficiencies and member service
Management likes to promote from within but some of the promotions are strange (accountants without accounting degrees)
Management is very involved and cares but some can be a little too hands on (can be good or bad depending on your position)
Most co-workers are pleasant and easy to get along with; bad apples weed themselves out
Hardest part of the job is staying motivated, banking is not a rewarding career
The most enjoyable part is the advancement potential for upper management if you have an advanced degree (more than undergrad)
Pros
bonuses; incentive pay; total compensation; management that cares
Cons
banking is not a rewarding career despite any incentives; boring; strange promotions
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Professional Executive Team Amazing Values
Information Center Supervisor (Former Employee) –  Newburgh, INAugust 8, 2012
HFCU is a wonderful place to work. They truly value family and the community and take care of their employees.
Pros
great benefits, great salary, strong values!
Cons
advancement opportunities
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Local family style workplace
Marketing Support Specialist (Current Employee) –  Newburgh, INMay 22, 2012
Working at Heritage Federal Credit Union has been a great experience for me. I have learned things from money handling to underwriting loans to even marketing our products and services.
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Overall rating

3.9
Based on 14 reviews
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Ratings by category

Work/Life Balance
3.8
Compensation/Benefits
3.8
Job Security/Advancement
3.1
Management
3.2
Culture
3.3

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