Thank you for allowing Heritage Medical Center to provide for your healthcare needs. My team and I want your stay with us to be as successful and comfortable as possible. I ask that you contact me personally if you do not receive the care you expect during your stay at our hospital.
The heart of HMC is Community Cares, our customer service program, which focuses on embracing demonstrated practices that enhance patients' total healthcare experience. Hourly rounding is one way of improving patient, physician and staff satisfaction. During your hospital stay, you can expect to be visited by one of our caregivers at scheduled times. During those visits, he or she will focus on fulfilling any immediate needs, including:
Monitoring your comfort and pain level
Helping you move or change positions
Assisting with trips to the bathroom
Your caregiver will also make sure you have easy access to the telephone, a call light and all your personal possessions. Hourly rounding ultimately helps us to anticipate your needs and deliver unparalleled customer service. Our goal is to become a great place for employees to work, physicians to practice medicine and patients to receive care. If we are not meeting your needs, please feel free to contact the Administration office at extension 8250. Again, our thanks to you for trusting Heritage Medical Center as your healthcare provider. – less–ZoomInfo