Bilingual Customer Service Representative (Current Employee) – El Paso, TX – November 5, 2015
I would rate my overall experience at HGS as a 1. The upper management is very unstructured. It causes the rest of the management and trainers to be very unprofessional as well as careless. My favorite part of my job is working with lively, personable co-workers. The hardest part of the job is having to learn from experience rather than training provided.
Client Specialist (Former Employee) – El Paso, TX – November 1, 2015
A typical day at HGS consists of 64 calls as an agent. I learned how to become a client specialist in HR and I also did employee relations. I worked in management, and handled co-worker issues, I was able to work well with my co-workers
Healthcare Technical Help Desk (Current Employee) – El Paso, TX – October 2, 2015
Pay is relatively low for job description and continuous training's with added work. Management sometimes looks lost. Work environment can be good but too much micromanaging going on at certain times. Cookouts and raffles sometimes occur which can be a nice addition to the work place, but with low pay raises and other cons it does not make up for. I would recommend this company as a good temporary job if you are in need of work but definitely nothing long term or a career.
Okay Pay, and Okay work environment, Real Room for Advancement!
Customer Service Representative (Former Employee) – Peoria, IL – September 10, 2015
Great opportunity for work place advancement at a quick rate as long as you are actually a motivated individual that cares about their job. There is unfortunately a lot of lazy people who get hired here and there is a massive turn over rate. I would have loved to stay in this job because I was on the fast track at management but I had some serious personal family issues that arose and had to move home immediately. I would very much recommend working here if you can handle the pay.
Customer Service Rep (Current Employee) – Peoria, il – August 29, 2015
While working for HGS, I was able to learn new companies and how they operate. I have been given a lot of new different advancements in my time there. From just basic CRS responsibilities to having more hands on with clients.
Customer Service (Current Employee) – Waterloo, Ia – August 17, 2015
A typical day at work was usually pretty good. Most of the day is enjoyable because im getting the customer the correct information that they needed. The bad part about the day is if a irate customer called because there machine is messed and have to tell the custome what was covered under warranty and what wasnt.
Customer Service Representative (Current Employee) – Peoria, IL – July 30, 2015
I have been working at HGS for about a year and a half now. The account I am on allows upsell bonuses that you get if you meet certain requirements. Also get a review every 6 months for a pay raise. They have removed many privileges since I have worked there we cant read books any more because they have paper. We also can no longer have certain drinks at our desk and no food there either. They can be helpful sometimes minus HR but they did work my schedule so I could go to school.