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HGS
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118 reviews

HGS Employer Reviews

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hate the job
Customer Service Representative (Current Employee), Peoria, ILJuly 20, 2014
hate the job, trashy people work there, very low class envirnoment to work in

pay is very low

the want to get every thing but provide nothing
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n/a
Technical Support Representative (Current Employee), El Paso, TXJune 28, 2014
HGS is Just getting Started a new call center that is still growing and that is still learning
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VERY FAST PASTED WITH LOTS OF TRAINING REQUIRED
CSR (Former Employee), Peoria, ILJune 12, 2014
Pros: lot of training with insurance policies and regulations
Cons: very hard work with very little pay
TOOK CALLS FROM MEDICAL PROVIDERS WITH QUESTIONS THEY HAD REGARDING OVERPAID INSURANCE CLAIMS. PULLED CONTRACTS AND CALCULATED WHAT PAYMENT SHOULD HAVE BEEN FOR A PATIENTS. FRIENDLY CO-WORKERS. SUPERVISORS IN MY OFFICE WERE NICE BUT WERE UNDERTRAINED. MY CO-WORKS WERE MORE KNOWLEGABLE THAN THE OFFICE SUPERVISORS. THE FINANCIAL RECOVERY WAS OUTSOURCED – more... OVERSEAS, SO THERE IS NO REAL JOB SECURITY WORKING CUSTOMER SERVICE . – less
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fun place to work great work culture
CUSTOMER SERVICE REP / SALES (Former Employee), El Paso, TXJune 9, 2014
awesome call center to work at, you get mandatory time off when call volume is low so that might not be great on your pay
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CSR
Customer Service Representative (Current Employee), Peoria, ILJune 6, 2014
Pros: $$$
Cons: requesting days off
Job, not career! Repetitive.wrghferfbhsfdsbjgndbgsernbgdfkjgndfgkfd
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My time with HGS
Customer Service Representative (Former Employee), Peoria, ILMay 13, 2014
HGS helped me enhance my overall customer service skills. A typical day at work consist of sitting for long periods of time and answering calls in a timely manner. My co-workers are kind individuals and are diverse. The job being done is fairly easy once you've gained the knowledge of the company and after you have identify the company's goals. The – more... most enjoyable part of the job is helping people that are in need. – less
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Great employees and not so great management
Zipcar Rep (Former Employee), Peoria, ILMay 4, 2014
Pros: nice employees, convenient store
Cons: pay, upper management, benefits
I was hired as rep for Zipcar back in February. It was very easy to get hired due to high turnover. After training learned that things constantly changes as far as policies. The account I worked for was very stressful, it really felt like a high school there. I quit in April due to depression from working there it really wasn't for me I felt over qualified.
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CSR - Product Specialist (Current Employee), Waterloo, IAApril 29, 2014
I answer phone calls for two different accounts. I experience many different types of calls each day.
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Worst company I've ever worked for during the 27 years of my working life.
Customer Service Representative (Current Employee), Waterloo, IAApril 22, 2014
Pros: nice building
Cons: poor pay, high stress, punitive punishments.
Punitive, very poor pay, extremely high stress, micromanagement.
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Team oriented
Customer Service Representative (Former Employee), Peoria, ILApril 14, 2014
Answered calls to help customers with support or answer questions about products. Scheduled services or sent parts. Filed warranty claims. This was a very team oriented job. Everyone, including management assisted on a day to day basis.
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Repetative
Customer Service Representative (Former Employee), peoria, ilApril 9, 2014
Cons: everything
The management was not around when you needed them, alot of mis-communication.
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Okay place too work
Customer Service Representative (Former Employee), Peoria, ILMarch 29, 2014
Cons: low pay.
Was sitting all day at your desk, taking calls and emails. Learned alot about Sharp products.
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Good place.
Broadband/POTS Technical Support Desk (Current Employee), El Paso, TXFebruary 28, 2014
Good work place, works with schedule for school. Good hours, different departments to work in.
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Like any other call center
Customer Service Representative (Former Employee), El Paso, TexasFebruary 25, 2014
Answer inbound calls about customers having issues with internet, phone or cable issues, good training, good pay at 11.00 dollars an hour.
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sales support
sales support (Current Employee), st. louisFebruary 22, 2014
contracted sales support for Monsanto sales team
good work life balance
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HGS
Customer service rep (Former Employee), Peoria, ILFebruary 19, 2014
My coworkers were great everyone loved me there the best part of the job was assisting the customers and just to make someone's day

My managers would have nothing but great things to say about me I learned a lot more customer skills and how to take your time to make sure every customer is satisfied
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Great team work.
Team Leader (Former Employee), Peoria, ILFebruary 12, 2014
Pros: great client.
Cons: pay
Monitoring team, payroll, completing employee documentation. Over site of escalated team members. Ensuring Company/Client goals were met. I learned call center functions. My co-workers were a pleasure to work with. The hardest part of the job was the termination of employees. Being able to interact with a great client.
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Customer Service is Key
Sales Representative (Former Employee), Peoria ILFebruary 12, 2014
Pros: fun customers
Cons: all day on the phone, no breaks
a typical day includes you on the phone all day taking incoming billing calls. to resolve and make customers happy.

i learned about selling and customer service.

managment i really didn't see a whole lot.

my co-workers were great and very motivating.

hardest part of my job their was dealing with all the angry customers.

most enjoyable part of my – more... job was making comission on my sales. – less
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CAN BE PRODUCTIVE WHEN EVERYONE PULLS TOGETHER
CSR (Current Employee), Peoria, ILFebruary 5, 2014
Pros: team work
Cons: short breaks, no incentives and pay
I enjoy working for HGS even though there are times where I feel the environment can be unprofessional and unorganized, but the management team is currently working on fixing the issue. I have to give then credit for their efforts.
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Good Place to Work
Sales Support Specialist (Current Employee), St. LouisJanuary 22, 2014
Pros: flexibility
Cons: salary
The skills learned in this position definitely puts you in a position to work in almost any administrative field.

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About HGS

HGS is a world leader in Customer Relationship and Business Process Management. With a global footprint and an experience of over – Read more