My time at hibu has been an enjoyable and valuable learning experience.
Pros: the opportunity to assist small and medium business owners with their marketing needs.
Cons: their poor training leaves one entirely unprepared for the actual job responsibilities.
I enjoy arriving at work early enough to greet my co-workers, start up my PC and launch all relevant programs(Outlook, Excel, Word, Internet Explorer, etc..) Throughout the day I am always prepared to take incoming calls and handle whatever concern the individual on the other side of the phone presents me. Whether it be a customer with a claim concern or a sales representative who needs assistance in deciphering their customers' monthly billing. Often, I am required to communicate with individuals in other departments to determine the cause of an error that a customer may report.
Mainly, I have learned how to quickly adapt to changes. hibu is a company that has undergone significant changes in my time there. I have improved my communication and people skills simply by interacting with such a wide variety of individuals displaying a wide variety of dispositions from very friendly and agreeable to very agitated customers who feel (right or wrong) that they have been misled, stolen from or simply misrepresented in their advertising.
Management is generally available to lend a hand if necessary. As previously mentioned, hibu is currently in a state of transition and the management structure has changed significantly since I began my employment there. Given this, I feel it would be inappropriate to judge or evaluate the management team at hibu.
The hardest part of the job -for me- is when I am genuinely attempting to assist a customer and the customer will not provide with the materials(emails between sales and customers, medical records, bills of sale, etc..) that I require. The amount of frustration that I experience when I am unable to assist a customer with a legitimate concern is significant.
On the other hand, when i can genuinely help a customer, very little pleases me greater than the feeling of a job well done.