Technical Support Specialist,
Technical Support Specialist (Current Employee) – Needham, MA – November 25, 2014
Handle and resolve customer calls and emails.
Log customer issues into CRM system and track resolution.
Represent EasyLobby and its products in a professional manner.
Qualify customer bug reports and produce repeatable cases.
Interact with developers to insure problem resolution.
Deliver on-site installations.
Test new releases and perform light IT tasks.
Provide feedback to engineering, operations and product management regarding product problems, enhancements, and customer requirements for new product features as requested.
Provide technical support at trade shows as requested by Sales & Marketing staff.